The central problem of the thesis is the lack of well-designed solutions that help older people with using smartphones. The digital world and smartphones are changing day by day and are becoming an inevitable companion for everyone, regardless of age group. As older people in particular are facing problems in this area, solutions in this area are crucial. The proportion of the elderly population in Slovenia is constantly increasing, so there are more and more potential users we can help.
In my thesis I was interested in the problems and frustrations that older people face when using smartphones. I also contacted their family members and professionals with experience in the field of elderly education to get information from a different perspective.
In the practical part, I looked for solutions to the selected problem and presented the selected solution in the form of a service blueprint.
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