Stress occurs in all areas of life, both in private and especially professional lives. If we do not handle it appropriately, it may develop into burnout. Since people spend considrable time in the workplace, the stress that we experience there has a great impact on our lives. Telephone customer support in an insurance company and store retailing are both specific professions with their own stress factors. Working with customers both in person and especially by phone causes symptoms such as emotional exhaustion due to demanding customers on the one side and physical exhaustion due to strenuous physical work on the other. This paper presents research based on a survey. In the paper, I aimed at comparing the main sources of stress and burnout for two selected occupational groups, determining whether sources of stress are the same for these two professions or whether they are different.
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