The thesis addresses the key challenges of modern public administration, such as
eliminating administrative barriers, technological advancements, and citizen
engagement. Its purpose is to explore opportunities for removing administrative
obstacles faced by students in various situations, including academic procedures,
accessing information and their participation in decision-making processes in public
administration.
The aim was achieved through an online survey, enabling easy access to a wide range
of participants. The survey yielded data on citizens' experiences with public
administration, focusing on administrative barriers and suggestions for improvement.
The research found that most respondents infrequently monitor public administration
affairs, primarily relying on social media for information. Main administrative barriers
include complex procedures and digitalization deficiencies. Youth involvement in public
decision-making is low, with portals for public engagement being the least known
option. Encouraging portal use and sharing relevant content on social media could
enhance their participation. The Ministry of Public Administration's achievements in
eliminating administrative barriers are rated average. Greater transparency could
improve results.
The thesis will catalyze further research in the field and address the issue of
administrative obstacle elimination. This could lead to process modernization and
increased public involvement in public administration, ultimately resulting in higher
citizen satisfaction with public services.
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