The master's thesis is aiming to determine the level of satisfaction of parents, who have children in one of the primary schools in the municipality of Sevnica, with the school counselling service during and after the Covid-19 epidemic. The theoretical introduction is divided into two parts, where the first part relates to the school counselling service and the second part to the
Covid-19 epidemic in Slovenia. In the first part of the theoretical introduction, I first briefly present the historical development of the school counselling service, then define in more detail the school counselling service as we know today, present its activities and areas of work and the role of social work in it. The second part of the theoretical introduction is devoted to the Covid-19 epidemic, especially describing the tasks and challenges of school counselling services, the role of social work and the cooperation of the school counselling service with parents during this time. In the empirical part, I want to find out whether the need for parents to contact school counselling services during the Covid-19 epidemic increased and what were the main reasons for the increased need for contacts, how parents assess the performance of the school counselling service in terms of managing the situation, how satisfied parents were with their work and whether parents estimate that positive changes have occurred since the end of the Covid-19 epidemic in the work of school counselling services and in the cooperation of parents with the service. I carry out a quantitative survey on a non-random sample of 165 persons or parents of children who already attended one of the primary schools in the municipality of Sevnica during the Covid-19 epidemic, i.e. in the school year 2020/21, and also in the school year 2022/23, i.e. after the epidemic. I collect the data through an online survey. I find out that most parents collaborated with school counselling services during the Covid-19 epidemic and that most often they turned to it for help with using ICT (accessibility of computer equipment, use of Zoom and other video applications), many of them also to seek advice on schooling from home and because of children's problems with distance schooling. Results also show that after the Covid-19 epidemic, parents are more likely to contact the school counselling service than before. The majority of the questioned parents agreed that school counsellors coped well with the situation brought about by the Covid-19 epidemic, and that most of them were consequently satisfied with the support of school counselling services during the Covid-19 epidemic. Respondents in the majority also see the positive changes brought about by the Covid-19 epidemic to the work of school counselling services, and most of them believe that positive changes can be noticed especially in organizing a large number of preventive workshops on the topic of distress brought about by the epidemic and in facilitating contacts (several different forms and modes of communication). More detailed results of the survey are presented in the analysis and explained in the discussion. This is followed by conclusions, proposals and appendices.
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