Any organization can be successful and efficient but only if it is well aware of and able to detect any changes that occur during the work process, adapt to the environment and users, and constantly improve based on this. Business analysis deals with the key question that arises as to whether the organization does business successfully and efficiently during the work process and whether it achieves the set goals. In general, we analyze to check whether the organization has achieved the set goals and to what extent they have been implemented.
The thesis consists of a theoretical and an empirical part, which includes a case study on a specific example of the public institution, the Pension and Disability Insurance Institute of Slovenia. Based on domestic and foreign literature, the concepts of efficiency and effectiveness, the public sector, public institutions, indicators of measuring efficiency and effectiveness, and the concept of business analysis are presented. The thesis analyzes the past performance of the institute from 2018 to 2021, which will be assessed using various indicators of efficiency and effectiveness. The empirical part demonstrates that the Institute achieved all set objectives in the four-year period, both in terms of finances and the mission of the Institute. The Institute operated economically and profitably while ensuring productivity. In 2021, productivity reached its highest level. Both revenues and expenses were fully realized. The findings of the research are intended for the general public to increase transparency in the organization's operations, as well as for the organization itself in coordinating and improving its work. Further analysis could be enhanced by comparing with other countries and examining how the pension and disability insurance system is structured elsewhere.
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