Decoding the digital landscape : an empirically validated model for assessing digitalisation across public administration levels

Aristovnik, Aleksander (avtor), Ravšelj, Dejan (avtor), Murko, Eva (avtor)

This research advances the field of digital government by developing and empirically validating a model for measuring the digital state of public administration, with a specific focus on Slovenia. Moving beyond traditional digital maturity models, our study introduces a holistic framework that integrates elements of technology, process, structure, people and organisational culture, enriched by dimensions of digital principles, good governance, and external environmental factors. This framework is grounded in an adaptation of Leavitt’s diamond model, tailored to capture the nuances of digitalisation in public administration. The empirical validation is conducted through a comprehensive questionnaire administered to Slovenian public administration organisations at both local and state levels. The results provide a nuanced understanding of the current digital state that extends beyond technological aspects, including process optimisation, organisational structure, people elements and culture dynamics, and insights into internal and external barriers to digitalisation as well as principles of good governance and digitalisation. The study’s results show that ministries in Slovenia generally possess a more advanced digital infrastructure than municipalities, particularly in various aspects of ICT development and integration. While Slovenia aspires to align with the EU digital strategy, it faces various challenges, particularly at the municipal level, in achieving coherent development of digital skills and policy implementation. The comprehensive approach allows for a more informed evaluation of digital transformation efforts, offering insights into areas of strength and opportunities for further development. The findings have significant implications for policymakers and stakeholders, highlighting critical areas for targeted improvement and strategic planning in the digitalisation of public administration.

• Jezik: Angleški jezik
• Ključne besede: theoretical framework, digitalisation measurement model, public administration, public organisation, Leavitt’s diamond model
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: FU - Fakulteta za upravo
• Status publikacije: Objavljeno
• Različica publikacije: Objavljena publikacija
• Leto izida: 2024
• Št. strani: Str. 1-22
• Številčenje: Vol. 14, iss. 3
• PID: 20.500.12556/RUL-154766
• UDK: 35:004-028.27
• ISSN pri članku: 2076-3387
• DOI: 10.3390/admsci14030041
• COBISS.SI-ID: 187269635
• Datum objave v RUL: 29.02.2024

Gradivo je del revije

• Naslov: Administrative sciences
• Skrajšan naslov: Adm. sci.
• Založnik: MDPI
• ISSN: 2076-3387
• COBISS.SI-ID: 520095769

Licence

• Licenca: CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by/4.0/deed.sl
• Opis: To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: teoretični okvir, model merjenja digitalizacije, javna uprava, javna organizacija, Leavittov diamantni model

Projekti

• Financer: ARIS - Javna agencija za znanstvenoraziskovalno in inovacijsko dejavnost Republike Slovenije
• Številka projekta: P5-0093
• Naslov: Razvoj sistema učinkovite in uspešne javne uprave

• Financer: ARIS - Javna agencija za znanstvenoraziskovalno in inovacijsko dejavnost Republike Slovenije
• Številka projekta: J5-1789
• Naslov: Spremembe upravljanja in izvajanja storitev javne uprave v dobi digitalizacije