The aim of this master's thesis is to review legislation ensuring social security, focusing on the application of rights to public funds. In this field, rights ensuring users the sole source of income for survival are also decided on. Therefore, timely decision on these rights and rapid conduct of the procedure are of key importance. However, as this is not always the case, the challenge this master's thesis responds to was to determine the main reasons affecting the duration or extension of procedures and the absence of professional workers in the field as well as to identify the solutions that could entirely or at least partly eliminate the reasons affecting the studied problem.
It was determined that the two main reasons for long-term conduct of procedures as well as for the lack of field work is the shortage of employees in this field and too many applications to be decided on. The duration of procedures is also affected by some other reasons related to the use of computer programmes. The most sensible solutions to this problem are evidently recruitment, improvements of computer programmes, refresher education courses for the employees as well as effective work organisation and labour division.
The results of this master’s thesis may serve as a reminder to the management of social work centres and the umbrella ministry that employees tasked with such a great amount of work are exposed to long-term excessive workload and that in the future they may experience burnout. This may result in long-term sick leave or even termination of employment, which may exacerbate the current problem to an even greater extent. It should be considered whether the current number of employees are able to process such a great number of users linked to the territory covered by the Ljubljana Social Work Centre.
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