The evolving field of chatbots opens numerous new cases of application of this technology. As it is the case for any software, chatbots also have to be carefully designed based on a selected software design approach. In doing so, it is crucial to define processes that are to be computerised using a chatbot. There are several types of chatbots, which differ one from another in terms of technology use, purpose and features. The aim of this master’s thesis is to present the process of designing a chatbot as a company’s intranet, from the management decision to have its prototype designed to a careful analysis of user requirements by the employees for the final implementation of the chatbot by an external service provider. The master’s thesis describes the design process in the Elektro Ljubljana company. The information on user requirements of the new chatbot and its features were obtained by conducting an interview with the department head and by organising focus groups with employees from several departments. By carrying out a SWOT analysis, we selected the most appropriate technology to make a chatbot in the said company. We designed a prototype and verified whether the selected solution was appropriate. Based on feedback, we compiled a list of user requirements for further development of the Belka chatbot. The conclusions drawn from this master’s thesis will be helpful to any company opting to make a chatbot as its intranet.
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