The workforce of the world is becoming more and more diverse, so modern organisations must invest resources in understanding, considering, and educating employees about diversity and inclusion, which also includes the establishment of various measures, such as the "LGBT- friendly" certificate awarded by the City of Ljubljana. Based on their sexual orientation or gender identity, members of the LGBT community face discrimination, stigmatisation, or violence in various areas of their lives, including their work environment. For these reasons, coming out at work can be difficult and can be linked to negative attitudes towards work and higher work-related stress. The current master’s thesis poses the questions of how knowledge from the training connected to the certificate is reflected in the work environment of organisations, how the certificate is evaluated by managers and how the working environment is perceived by employees in organisations that have received the certificate. The research uses a qualitative approach, which includes interviews with managers and an online questionnaire for employees. The study finds that organisations obtain the certificate for various reasons, and the managers mostly perceive the certificate positively. However, there are large discrepancies regarding the measures taken by organisations and the transfer of knowledge from management to employees. Based on previous literature and data from the research, recommendations are highlighted on how organisations can ensure a more inclusive work environment, which relate to the transfer of knowledge, organisation of training for employees, the renewal of knowledge, and the establishment of contact persons and ally networks.
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