Zunanji izgled zdravstvenih delavcev - doživljanje pacientov : diplomsko delo

Slejko, Janja (author), Thaler, Darja (mentor), Ovijač, Darja (reviewer)

Uvod: Zunanja podoba zdravstvenih delavcev ima pomemben vpliv na dojemanje in vtis, ki ju ustvarijo pri pacientih, svojcih in obiskovalcih ter na celotno delovno organizacijo. Osebna urejenost, ki vključuje skrb za higieno rok, las in brade, igra ključno vlogo pri vzpostavljanju zaupanja in spoštovanja. Dosledna osebna higiena, še posebej pravilna higiena rok, je ključnega pomena za preprečevanje širjenja okužb in zagotavljanje varnosti pacientov. Poleg skrbno vzdrževane higiene ima pomemben vpliv tudi izbira primernega delovnega oblačila in obutve. Namen: Namen diplomskega dela je s pregledom literature ugotoviti, kako zunanji izgled zdravstvenih delavcev vpliva na doživljanje pacienta. Metode dela: Za pisanje diplomskega dela smo uporabili deskriptivno metodo dela in pregled literature. Dostop do literature je bil zagotovljen preko mrežnika z oddaljenim dostopom. Opravili smo pregled strokovne in znanstvene literature, ki smo jo iskali v podatkovnih bazah PubMed, CINAHL ter na spletnem portalu DiKUL. Dodatno smo uporabili tudi brskalnik Google Scholar. Iskanje literature je potekalo z uporabo ključnih besed v angleščini: »Appearance«, »Healthcare workers/nurse«, »experience«, »patient« ter v slovenščini: »zunanji izgled«, »zdravstveni delavci/medicinske sestre«, »doživljanje«, »pacient«. Vključitveni kriteriji so zajemali kakovostno literaturo v angleškem in slovenskem jeziku, vključno z izvirnimi in preglednimi znanstvenimi članki, objavljenimi od leta 2014 dalje. V analizo smo vključili štiri enote literature. Rezultati: Pacienti svoje zaupanje do zdravstvenega osebja v veliki meri temeljijo na njihovem zunanjem videzu, saj so le-temu pacienti izpostavljeni neposredno ob obisku bolnišnic, ambulant ter drugih zdravstvenih ustanov. Pomembno vlogo pri vzpostavljanju zaupanja med pacienti in zdravstvenim osebjem ima higiena rok. Pacienti vidijo medicinske sestre, ki so skrbno urejene, kot medicinske sestre, ki nudijo bolj kakovostno in strokovno nego. Paciente so v določenem številu zmotile odkrite tetovaže medicinskih sester, vendar je odstotek manjši od pričakovanega. Razprava in zaključek: Veliko vlogo med povezanostjo zdravstvenih delavcev in pacientov imajo tudi predsodki in stereotipi, ki se jih je potrebno znebiti. Kriteriji urejenosti se na delovnih mestih počasi spreminjajo, vendar bi se morali pogosteje spreminjati oziroma prilagajati, saj na delovna mesta prihajajo nove generacije, ki interpretirajo urejenost na drugačen način.

• Language: Slovenian
• Keywords: diplomska dela, zdravstvena nega, medicinske sestre, urejenost pri delu, prvi vtis
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: ZF - Faculty of Health Sciences
• Place of publishing: Ljubljana
• Publisher: [J. Slejko]
• Year: 2023
• Number of pages: 24 str.
• PID: 20.500.12556/RUL-151669
• UDC: 616-083
• COBISS.SI-ID: 168453379
• Publication date in RUL: 15.10.2023

Secondary language

• Language: English
• Title: External appearance of healthcare workers - patient experience : diploma work

Abstract

Introduction: The external appearance of healthcare workers has a significant impact on the perception and impression they create among patients, family members, visitors, and the entire work organization. Personal grooming, which includes hand, hair, and beard hygiene, plays a crucial role in establishing trust and respect. Consistent personal hygiene, especially proper hand hygiene, is essential for preventing the spread of infections and ensuring patient safety. In addition to well-maintained hygiene, the choice of appropriate work attire and footwear also has a significant influence. Purpose: The purpose of this thesis is to determine through a literature review how the outward appearance of healthcare workers affects patient perception. Methods: Descriptive methodology and literature review was used for writing the thesis. Access to literature was provided through a remote access network. We conducted a review of professional and scientific literature, searching in the PubMed, CINAHL databases, and the DiKUL online portal, as well as using the Google Scholar search engine. Literature search utilized English keywords such as "Appearance,", "Healthcare workers/nurse," "experience," "patient, " as well as Slovenian keywords like "zunanji izgled," "zdravstveni delavci/medicinske sestre," "doživljanje," "pacient." Inclusion criteria encompassed highquality literature in both English and Slovenian, including original and review scientific articles published from 2014 onwards. Six units of literature were included in the analysis. Results: Patients' trust in healthcare staff is largely influenced by their outward appearance, as patients are directly exposed to it when visiting hospitals, clinics, and other healthcare facilities. Hand hygiene plays a significant role in building trust between patients and healthcare personnel. Patients perceive well-groomed nurses as providing higher quality and professional care, and although some patients are bothered by visible tattoos, the percentage is lower than expected. Discussion and Conclusion: Prejudices and stereotypes play a significant role in the relationship between healthcare workers and patients, therefore it is important to eliminate them. The criteria for outward appearance in workplaces is gradually changing, but they should be more adaptable as new generations enter the workforce, interpreting tidiness in a different way.

• Keywords: diploma theses, nursing care, nurses, tidiness, first impression