The diploma thesis is dedicated to analyzing and improving the digitization of the bulky waste removal process in Slovenia. We analyzed the existing process and current digitalization of the process and proposed an upgrade. Qualitative and quantitative research methods were used, including document analysis, interviews, and prototype development. We developed an application using Spring Boot, MySQL, HTML5, and external Google Maps technologies. We then conducted a series of interviews with key players who offered their opinions and suggestions for improvements. Our application has significantly improved the existing system for ordering bulky waste removal, which is offered by the Komunala.info system. However, a comparison with international examples such as the solutions offered by Ecube Labs and Waste Hero shows that there is room for further improvements, especially in terms of automation and analytics. The thesis offers practical solutions for the improvement of the waste removal system, especially in Slovenia, where the process was found to be insufficiently digitized. The thesis does not only address the existing problems but also presents solutions for further research and implementation of advanced functionalities. The results have the potential to significantly influence the efficiency of waste removal in Slovenia, which would contribute to better ecological responsibility.
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