Artificial intelligence is a technological breakthrough that has dramatically changed the course of human life and improved its quality. The ability of artificial intelligence is to mimic human characteristics such as thinking, learning and behaviour. The private sector has been quick to recognise its potential and has successfully integrated it into its daily operations, while the public sector has not been as quick to implement new technologies. However, with the introduction of artificial intelligence, there are also challenges that hinder the successful use of such technology in the public sector.
The aim of this work is to determine to what extent artificial intelligence is used in the Slovenian public administration and whether there are possibilities for the introduction of successful methods and practices in European countries into our public administration system. A literature review of successful examples of the use of artificial intelligence in the public administration was carried out. Ministries are asked, whether they use artificial intelligence algorithms or methods in their operations. In cooperation with the Ministry of Higher Education, Science and Innovation, a survey is carried out among Ministry staff on the ChatGPT language model.
The findings show that the use of artificial intelligence can improve the efficiency and transparency of the public administration. Many European countries are already successfully using artificial intelligence methods in public administration, which could be introduced in the Slovenian public administration, but with some adaptations. At present, the use of artificial intelligence in the Slovenian public administration is very limited, but the country is actively committed to introducing artificial intelligence methods into the work of the public sector, as confirmed by the NpUI 2025 umbrella document.
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