In my master's thesis, with the help of a case study, I write about working with involuntary clients at the Social Work Centre in case of domestic violence. At the beginning of the study I aim to explore the question whether the social workers perceive the involuntary entry of clients in the tasks which the social workers are obligated to perform. After that, I proceed to investigate the ways in which social workers establish and develop working relationships with involuntary clients, which methods of work they use and problems they encounter when working with involuntary clients. Furthermore, I also explore the perceptions and attitudes of social workers with regard to the dual role of Social Work Center and the impact of the dual role on working relationships with involuntary clients. I am also interested to find out whether social workers perceive so-called “transformation” from involuntary client to voluntary client. Finally, I explore the social workers opinions in relation to necessity of additional knowledge for work with involuntary clients. In the theoretical part of this task, I first present domestic violence, its characteristics, forms and consequences, then present social work with families, continue to present the work of Social Work Centers, in particular the exercise of legal mandates, services and the dual role of Social Work Centers. I conclude the theoretical part by presenting social work with involuntary clients, the difficulties faced by clients and social workers in the context of involuntary entry, and by presenting ways to improve cooperation between social workers and involuntary clients. The empirical part of the thesis presents the characteristics of the qualitative case study carried out and the results obtained through an analysis of the casefiles and four semi-structured interviews conducted with the social workers who carried out the tasks and services in the investigated case. The results of the study show that social workers perceive a difference between voluntary and involuntary clients. Their primary choice is the use of the principles of social work with families to establish working relationships, but if that is not possible, they tend to apply a social conflict approach. The methods of work they use are primarily methods of social work with families, but they also use methods of work with involuntary clients. Work with involuntary clients has a wide range of problems, and social workers even experience psychological and physical violence. Social workers are well aware of the duality of their role and see it as a weakness for their work. All of the interviewed social workers have witnessed the "transformation" of involuntary clients into voluntary clients, but it is a relatively rare occurrence. Social workers believe that additional knowledge is very important for their work. Permanent education and training are also important and should be covering a wide range of topics and not just specific ones.
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