Radiološki inženirji in empatija - pregled literature : diplomsko delo

Cigut, Laura (author), Tanko, Nastja (author), Starc, Tina (mentor), Matjašič, Alenka (co-mentor), Medič, Mojca (reviewer)

Uvod: Empatija je kompleksen, dinamičen in večplasten pojem. Je sposobnost razumevanja izkušnje druge osebe. Gre za pomembno komunikacijsko veščino, ki jo opisujemo v treh razsežnostih: čustvena, kognitivna ter vedenjska empatija. Empatija je ključna za uspešne socialne interakcije, kajti omogoča medsebojno razumevanje, učenje iz dejanj drugih ter na koncu nudenje pomoči sočloveku. Namen: Namen diplomskega dela je bil predstavitev pojma empatije v poklicu radiološkega inženirja. Raziskovali smo, zakaj je empatija pomembna komponenta radiološkega inženirja, kakšen je pozitiven vpliv empatije na paciente in radiološke inženirje, kakšen je negativen vpliv empatije na inženirje radiološke tehnologije, kako empatijo vpeljati v delo ter kaj vpliva na izražanje oz. ne izražanje empatije v radiološkem poklicu. Metode dela: Uporabili smo sistematičen pregled literature, kjer smo poiskali domačo in tujo literaturo po podatkovnih bazah: Mendeley, ScienceDirect, RUL, PubMed in ResearchGate. Iskali smo po ključnih besedah: empatija, emocionalno delo, radiološki inženir, empathy, radiographer, radiologic technologist, burnout in radiography. Vključili smo članke, izdane od leta 1991 naprej. Za vključitvene kriterije smo izbrali članke v slovenskem in angleškem jeziku, katerih besedilo je dostopno v celoti. Rezultati: V analizo smo vključili 13 člankov, razvrščenih v tabelo. Razvrstili smo jih glede na naslov članka, avtorja, letnico izdaje, ključne besede, namen raziskovanja ter njihove rezultate. Empatija predstavlja temeljno orodje za oblikovanje terapevtskega odnosa med radiološkimi inženirji in pacienti ter pripomore k boljši diagnostično kakovostni preiskavi. Različne raziskave so pokazale, da empatija pozitivno vpliva na terapevtske rezultate. Pozitivno vpliva tudi na radiološke inženirje, saj odnos, ki temelji na empatiji, lahko pripomore k zmanjševanju stresa in izgorelosti na delovnem mestu ter prispeva k boljši kakovosti življenja radioloških inženirjev. Po drugi strani pa lahko nenehna izpostavljenost stresnim in čustveno težkim situacijam vodi v različne čustvene in motivacijske posledice, kot sta empatična zaskrbljenost in osebna stiska. Za radiološke inženirje je pomembno, da razumejo čustva, mnenja in izkušnje pacientov, saj na podlagi tega lažje ocenijo njihove resnične potrebe, ukrepajo v skladu z njimi. Zaključek: Empatija ima pomembno vlogo pri delu radioloških inženirjev, saj doprinese k boljšemu odnosu s pacientom ter pripomore k izboljšanju diagnostične in terapevtske kakovosti preiskave.

• Language: Slovenian
• Keywords: diplomska dela, radiološka tehnologija, empatična skrb, izgorelost, empatično usposabljanje
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: ZF - Faculty of Health Sciences
• Place of publishing: Ljubljana
• Publisher: [L. Cigut : N. Tanko]
• Year: 2023
• Number of pages: 33 str.
• PID: 20.500.12556/RUL-147514
• UDC: 616-07
• COBISS.SI-ID: 158159875
• Publication date in RUL: 07.07.2023

Secondary language

• Language: English
• Title: Radiologic technologists and empathy - literature review : diploma work

Abstract

Introduction: Empathy is a complex, dynamic, and multifaceted concept. It is the ability to understand another person's experience. It is an important communication skill described in three dimensions: emotional, cognitive, and behavioral empathy. Empathy is key to successful social interactions because it enables mutual understanding, learning from the actions of others, and ultimately offering help to a fellow human being. Purpose: The purpose was to present the concept of empathy in the profession of a radiographer. We researched why empathy is an important component of a radiologic technologist, the positive adn negative impact empathy has on patients and radiologic technologists, how to incorporate empathy into the work, and what affects the expression or non-expression of empathy in the radiology profession. Methods: We conducted a systematic literature search, searching domestic and foreign literature in the following databases: Mendeley, ScienceDirect, RUL, PubMed, and ResearchGate. We searched for the keywords: empatija, emocionalno delo, radiološki inženir, empathy, radiographer, radiologic technologist, burnout in radiography. We included articles published from 1991 onward. For the inclusion criteria, we selected articles in Slovenian and English with full text accessibility. Results: We included 13 articles classified in the table in the analysis. We classified them by article title, author, year of publication, keywords, research purpose, and results. Empathy is a fundamental tool for establishing a therapeutic relationship between radiographers and patients and contributes to better diagnostic quality of the examination. Several studies have shown that empathy has a positive impact on therapeutic outcomes. It also has a positive impact on radiographers, as an empathy-based attitude can help reduce stress and burnout in the workplace and improve the quality of life of radiographers. On the other hand, the constant exposure to stressful and emotionally difficult situations can lead to various emotional and motivational consequences, such as empathic concern and personal distress. It is important for radiographers to understand patients' emotions, opinions, and experiences, because on this basis they can better assess their real needs and act accordingly. Conclusion: Empathy plays an important role in the work of radiographers, contributing to a better relationship with the patient and helping to improve the diagnostic and therapeutic quality of the examination.

• Keywords: diploma theses, radiologic technology, empathic care, burnout, empathic training