Instrumenti za merjenje izkušenj in izidov zdravstvene obravnave s strani pacientov : diplomsko delo

Kramar, Deborah (author), Kvas, Andreja (mentor), Farkaš-Lainščak, Jerneja (comentor), Milavec Kapun, Marija (reviewer)

Uvod: Na pacienta osredotočena zdravstvena obravnava velja za ključni kazalnik kakovosti zdravstvene obravnave, pri kateri ima medicinska sestra zelo pomembno vlogo. Merjenje izkušenj z zdravstveno obravnavo in zdravstvenih izidov s strani pacientov omogočajo standardizirani instrumenti. Namen: Namen diplomskega dela je predstaviti pomen na pacienta osredotočene zdravstvene obravnave, opredeliti vlogo medicinske sestre ter opisati instrumente za merjenje izkušenj in izidov zdravstvene obravnave s strani pacientov. Metode dela: Uporabili smo metodo deskripcije s pregledom slovenske in tuje znanstvene ter strokovne literature. Pri iskanju ustrezne literature smo upoštevali starostni časovni okvir, in sicer od leta 2012 do 2022. Literaturo smo iskali v podatkovnih zbirkah CINAHL, MEDLINE, Science Direct, na portalu DiKUL in spletnem iskalniku Google Učenjak. Rezultati: Zdravstvena obravnava, osredotočena na pacienta, občutno prispeva k boljšim izkušnjam in izidu zdravstvene obravnave posameznika, čeprav se sistemi, povezani z zdravstvenim varstvom, še vedno soočajo z ovirami pri implementaciji v vsakodnevno klinično prakso. Pregledani so bili različni instrumenti za merjenje izkušenj in izidov zdravstvene obravnave s strani pacientov, ki predstavljajo uveljavljeni način zbiranja informacij o kakovosti in učinkovitosti zdravstvene obravnave na vseh ravneh zdravstvenega varstva. Rezultati merjenja izkušenj in izidov zdravstvene obravnave, ki jih s povratno informacijo zaupajo pacienti, veljajo za pomembne kazalnike kakovosti zdravstvene obravnave; v sistemih zdravstvenega varstva po svetu jih vse pogosteje sistematično uporabljajo. Razprava in zaključek: Merjenje in vrednotenje kakovosti v zdravstvu je bistvenega pomena pri izboljševanju kakovostne, varne in učinkovite zdravstvene obravnave, ki v središče postavi pacienta. Izobraževanje medicinskih sester o konceptu na pacienta osredotočene zdravstvene obravnave pri tem velja za enega izmed pomembnejših elementov v procesu implementacije koncepta v zdravstveni sistem. Za merjenje podatkov, pridobljenih s strani pacientov, se uporabljajo standardizirani instrumenti, ki služijo kot kazalniki kakovosti in učinkovitosti zdravstvene obravnave.

• Language: Slovenian
• Keywords: diplomska dela, zdravstvena nega, zdravstvo, kazalnik kakovosti, medicinske sestre, vrednotenje, kakovost, učinkovitost
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: ZF - Faculty of Health Sciences
• Place of publishing: Ljubljana
• Publisher: [D. Kramar]
• Year: 2023
• Number of pages: 59 str., [10] str. pril.
• PID: 20.500.12556/RUL-147345
• UDC: 616-083
• COBISS.SI-ID: 157662723
• Publication date in RUL: 02.07.2023

Secondary language

• Language: English
• Title: Instruments to measure patients' experiences and outcomes of healthcare : diploma work

Abstract

Introduction: Patient-centred care is considered a key quality indicator of health care, in which the nurse plays a very important role. Standardised instruments enable measurement of the patien's experiences and outcomes of health care. Purpose: The aim of this thesis is to present the importance of patient-centred care, to identify the role of the nurse and to present instruments for measuring patient's experiences and outcomes of health care. Methods: A descriptive method of work was used with a review of domestic and foreign scientific and professional literature. Considered age time frame of the search was from 2012 to 2022. The literature search was perfomed in databases CINAHL, MEDLINE, Science Direct, DiKUL portal and Google Scholar. Results: Patient-centred care makes a significant contribution to better patient experiences and outcomes, although healthcare systems still face the barriers to its implementation in everyday clinical practice. Various instruments for measuring patients' experiences and outcomes of healthcare were reviewed as an established way of collecting information on the quality and effectiveness of care at all levels of healthcare. Patient's experiences and outcome measures are considered to be important quality indicator of health care and are increasingly being used around the world. Discussion and conclusion: Measurement and evaluation in health care is essential to improve quality, safety and effectiveness in health care that puts the patient at the centre. Educating nurses about the concept of patient-centred care is considered to be one of the most important elements in the process of implementing the concept in the health system. Standardized instruments are used to measure the information obtained from the patient and serve as an indicator of the quality and effectivness of health care.

• Keywords: diploma theses, nursing care, healthcare, quality indicator, nurses, evaluation, quality, effectiveness