Doživljanje svetovalnega odnosa v spletnem svetovanju : magistrsko delo

Senica, Eva (author), Vec, Tomaž (mentor)

Magistrsko delo se osredotoča na raziskovanje svetovalnega odnosa v spletnem svetovanju. Kljub temu da spletno svetovanje ni novost, se je njegova uporaba v zadnjih nekaj letih močno razširila med populacijo. S tem so v ospredje stopila tudi vprašanja o njegovi učinkovitosti, kar pa se tesno povezuje z vprašanjem vzpostavljanja kakovostnega svetovalnega odnosa prek spletnih orodij za oddaljeno komunikacijo. V teoretičnem delu se skozi pregled literature predstavi svetovanje na splošno, pa tudi specifike spletnega svetovanja. Navedeni so izsledki nekaterih že opravljenih raziskav na področju spletnega svetovanja in izpostavljene dileme. Te se dotikajo različnih področij, kot so vzpostavljanje odnosa prek spleta, omejitve in prednosti spletnega svetovanja, tehnični vidiki, etične in zakonske dileme itd. V empiričnem delu se v ospredje postavi doživljanje odnosa v spletnem svetovanju pri izvedbi tega prek videokonference. Skozi polstrukturirane intervjuje se pokažejo izkušnje in doživljanje spletnega svetovanja skozi pogled 4 svetovalk in 3 uporabnic. Namen raziskave je prispevati k boljšemu poznavanju oblikovanja svetovalnega odnosa prek spleta, izboljšati splošno poznavanje spletnega svetovanja pri nas in osvetliti tako pogled svetovalk kot tudi uporabnic na proces.

• Language: Slovenian
• Keywords: svetovanje, spletno svetovanje, svetovalni odnos, spletna komunikacija, Zoom.
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: PEF - Faculty of Education
• Place of publishing: Ljubljana
• Publisher: E. Senica
• Year: 2022
• Number of pages: 87 str.
• PID: 20.500.12556/RUL-143739
• UDC: 36(043.2)
• COBISS.SI-ID: 137332483
• Publication date in RUL: 11.01.2023

Secondary language

• Language: English
• Title: Experiencing the Counselling Relationship in Online Counselling

Abstract

The master's thesis focuses on researching the counselling relationship in online counselling. Although online counselling is not a novelty, its use has spread sharply among the population over the past few years. This also brought questions about its effectiveness to the spotlight, which is closely linked to the issue of establishing a high-quality counselling relationship through online tools for remote communication. In the theoretical part of the thesis through a review of the literature, the study presents counselling in general, as well as the specifics of online counselling. Results of some of the research already carried out in the field of online counselling are listed and the dilemmas raised. Those concern different areas such as the establishment of a relationship online, the limitations and advantages of online counselling, technical aspects, ethical and legal dilemmas, etc. In the empirical work, the experiencing of the relationship in online counselling when performing it via videoconferencing, is at the forefront. Through semi-structured interviews, personal experiences and experiencing of online counselling through the views of 4 counsellors and 3 users are shown. The purpose of the research was to improve the knowledge of shaping of the counselling relationship online, to improve the general knowledge of online counselling in our country and to shed light on both the views of counsellors and users of the process itself.

• Keywords: counselling, online counselling, counselling relationship, online communication, Zoom.