The master’s thesis seeks to establish the role of internal communication tools when
organising remote work at company X, while also considering employee job satisfaction. The
issue is examined from a technological perspective, since the use of technology during the
COVID-19 crisis had markedly changed how employees view the use of these tools and how
they communicate with one another when working remotely. The empirical portion of the
thesis will be based on qualitative research. We will conduct semi-structured interviews with
two groups of employees that have been recognised as key stakeholders in terms of internal
communication at company X. Results show that when working remotely, employees
primarily regularly use traditional technological communication tools, which suffice when
performing regular work duties and provide an effective means of internal communication,
while modern digital tools are exclusively reserved for internal meetings. We find that certain
advanced functions offered by these tools are used extremely sparingly, indicating insufficient
development of digital culture at company X. Employees at the company X identify speed,
data transfer quality and smooth operation as being crucial when judging how satisfied they
are with internal communication tools. Although employees are satisfied with existing tools,
we cannot say that their use has any significant bearing on their satisfaction with remote
work. A detailed analysis shows that employee satisfaction can be ameliorated by improving
tool accessibility, limiting digital overload, defining digital availability and strengthening the
trust management has in employees in allowing them to carry out their work duties
successfully and effectively from home using existing internal communication tools.
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