Neprimerno vedenje uporabnikov do delovnih terapevtov v Sloveniji : diplomsko delo

Žvižaj, Vesna (author), Oven, Alenka (mentor), Bratun, Urša (reviewer)

Uvod: Neprimerno vedenje s strani uporabnikov do zdravstvenih delavcev, še posebej delovnih terapevtov, je tema, o kateri v zdravstvu ni dovolj govora. Definirano je kot vedenje, ki ne spoštuje in upošteva dostojanstva druge osebe. Sem spadajo fizično, psihično in verbalno nasilje ter neprimerno spolno vedenje. Neprimerno vedenje se najpogosteje pojavlja na področju motenj v duševnem zdravju, pri osebah s kognitivnimi okvarami in pri osebah z demenco. Najpogostejša oblika neprimernega vedenja s strani uporabnikov do zdravstvenih delavcev, tudi delovnih terapevtov, je neprimerno spolno vedenje. Posledice, ki jih ima neprimerno vedenje na delovne terapevte, se kažejo tako na psihičnem kot tudi fizičnem zdravju. Namen: Namen diplomskega dela je bil raziskati, kakšne izkušnje imajo delovni terapevti v Sloveniji z neprimernim vedenjem uporabnikov. Metode dela: Uporabili smo kvalitativno metodo raziskovanja. V raziskavo je bilo vključenih šest delovnih terapevtov, zaposlenih na različnih področjih, s katerimi smo izvedli polstrukturirane intervjuje. Rezultati: Iz kvalitativne vsebinske analize smo oblikovali štiri kategorije: neprimerno vedenje v zdravstvu in delovni terapiji, izkušnje z neprimernim vedenjem, doživljanje neprimernega vedenja, podpora delovnega okolja in predlogi. Ugotovili smo, da so imeli vključeni delovni terapevti največ izkušenj z verbalnim nasiljem, s katerim se zaposleni na področju motenj v duševnem zdravju srečujejo skoraj vsakodnevno. Najpogostejši občutki, ki so jih delovni terapevti ob takšnih dogodkih doživljali, so bili nemoč, slaba volja, negativni občutki, prizadetost. Ob pojavu neprimernega vedenja so reagirali v skladu s protokolom, ki ga imajo vzpostavljenega na instituciji. Razprava in zaključek: V razpravi smo naše rezultate povezali z do sedaj znano literaturo na področju neprimernega vedenja do delovnih terapevtov. Omenjena problematika se na nekaterih področjih dela v delovni terapiji pojavlja pogosteje kot na drugih. Potrebno se je zavedati, da je vsako neprimerno vedenje uporabnikov, čeprav je posledica bolezni, nedopustno in zahteva ustrezno ukrepanje. Za učinkovitejše reševanje problematike bi bilo potrebno o temi ozaveščati že v času študija in pripravništva ter organizirati izobraževanja v posameznih institucijah. Zaradi pomanjkanja raziskav bi bilo potrebno nadaljnje bolj poglobljeno raziskovanje.

• Language: Slovenian
• Keywords: diplomska dela, delovna terapija, neustrezno obnašanje, nasilje na delovnem mestu, klienti, kvalitativna raziskava
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: ZF - Faculty of Health Sciences
• Place of publishing: Ljubljana
• Publisher: [V. Žvižaj]
• Year: 2022
• Number of pages: 43 str., [3] str. pril.
• PID: 20.500.12556/RUL-141720
• UDC: 615.851
• COBISS.SI-ID: 124526339
• Publication date in RUL: 06.10.2022

Secondary language

• Language: English
• Title: Inappropriate client behavior towards occupational therapists in Slovenia : diploma work

Abstract

Introduction: The issue of inappropriate client behavior towards healthcare workers especially occupational therapists is a topic that has not been researched enough. Inappropriate behavior is defined as actions that result in disrespect and degradation of dignity. These actions include physical, psychological, verbal and sexual violence. Inappropriate behavior is the most common in the field of mental health, cognitive impairments and people diagnosed with dementia. The most common form of inappropriate client behavior towards healthcare workers (occupational therapists) is inappropriate sexual behavior. Long term effects that inappropriate behavior has on healthcare workers can be acknowledged on psychological and physical health. Purpose: The study’s aim was to investigate what experiences occupational therapists in Slovenia have with inappropriate client behavior. Methods: In the thesis we used qualitative research approach. We interviewed six occupational therapists from Slovenia who have experienced inappropriate client behavior using semi- structured interviews. Results: In the qualitative analysis we developed 4 categories: inappropriate behavior in healthcare and occupational therapy, experiences with inappropriate client behavior, work environment support and further suggestions. We found that verbal violence was the most common form of client abuse towards occupational therapists working in the field of mental health disorders where they encountered verbal violence on a daily basis. The most common feelings occupational therapists displayed were helplessness, bad mood, negative feelings and feeling hurt. In the events of encountering inappropriate behavior, they reacted according to established protocol set by their institution. Discussion and conclusion: In discussion we connected the results from our study with existing literature in the field of inappropriate client behavior towards occupational therapists. Inappropriate client behavior occurs more frequently in some fields of occupational therapy than in others. It is necessary to realize that any form of inappropriate behavior, even if it is a result of illness is unacceptable and requires appropriate action. To address this matter in a more efficient way, it would be necessary to raise awareness and offer courses during undergraduate education or internship and organize trainings in the institutions. Due to the lack of literature and research, further, more in-depth research would be necessary.

• Keywords: diploma theses, occupational therapy, misbehaviour, workplace violence, clients, qualitative research