Exploring user experience in digital libraries through questionnaire and eye-tracking data

Kuhar, Maja (author), Merčun Kariž, Tanja (author)

In the field of digital libraries, research on user experience is sparse, especially in terms of emotions, impressions, and stimulation evoked by interaction with the digital library. Given the many different methods and tools available for assessing user experience, two questionnaires and eye-tracking were explored to see how each can contribute to understanding user experience in digital libraries. An eye-tracking study with 30 participants was carried out using two digital libraries. Analysis of the questionnaires revealed that overall, one digital library was experienced more positively, with the difference most evident in the hedonic quality. The eye-tracking data revealed different gaze patterns in the two digital libraries, with significant difference in measure values particularly on the search boxes. When eye-tracking was combined with the questionnaire data, several correlations were found, indicating that the search box position and the intuitiveness of the homepage had an impact on the user experience.

• Language: English
• Keywords: user experience, digital libraries, evaluation, methods, eye-tracking, questionnaire
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: FF - Faculty of Arts
• Publication status: Published
• Publication version: Version of Record
• Year: 2022
• Number of pages: 11 str.
• Numbering: Vol. 44, iss. 3, art. 101175
• PID: 20.500.12556/RUL-139690
• UDC: 659.2
• ISSN on article: 0740-8188
• DOI: 10.1016/j.lisr.2022.101175
• COBISS.SI-ID: 118643203
• Publication date in RUL: 06.09.2022

Record is a part of a journal

• Title: Library & information science research
• Publisher: Elsevier
• ISSN: 0740-8188
• COBISS.SI-ID: 2103046

Licences

• License: CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
• Link: http://creativecommons.org/licenses/by-nc-nd/4.0/
• Description: The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.

Secondary language

• Language: Slovenian
• Keywords: uporabniška izkušnja, digitalne knjižnice, vrednotenje, sledenje pogledu, vprašalniki

Projects

• Funder: ARRS - Slovenian Research Agency
• Project number: J5-2551
• Name: Uporaba metode sledenja pogledu za načrtovanje bibliografskih informacijskih sistemov

• Funder: ARRS - Slovenian Research Agency
• Project number: J5-8247
• Name: Metodološki okvir merjenja uporabniške izkušnje v digitalnih knjižnicah