Impact of Covid-19 on the digitalisation of administrative procedures : lessons from Slovenian administrative units

Kovač, Polonca (author), Umek, Lan (author), Ravšelj, Dejan (author), Aristovnik, Aleksander (author)

The Covid-19 pandemic has transformed our society, with administrative procedures - as relationships between public authorities and citizens and businesses - being no exception. Still, the innovative digitalisation of such procedures means the 58 administrative units across Slovenia have been able to develop a responsive administrative system. Using normative, descriptive and statistical research methods, the article identifies the relevant drivers and barriers, like user demands leading to a more responsive service, the lack of legal bases, and the top-down approach discouraging progress. Correlation analysis shows that digitalisation also holds important positive implications for the principles of good governance. Moreover, larger administrative units are more likely to achieve a higher degree of digitalisation and hence better public governance. The findings are useful for designing evidence-based public policies to properly respond to pandemic-associated challenges.

• Language: English
• Keywords: public administration, administrative procedures, Covid-19, good public governance, innovation, digitalisation, Slovenia
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: FDV - Faculty of Social Sciences
• Publication version: Version of Record
• Publication date: 01.09.2021
• Year: 2021
• Number of pages: Str. 652-669, 693-694
• Numbering: Letn. 58, posebna št.
• PID: 20.500.12556/RUL-138713
• UDC: 35:004:616-036.22(497.4)
• ISSN on article: 0040-3598
• DOI: 10.51936/tip.58.specialissue.652-669
• COBISS.SI-ID: 77852419
• Publication date in RUL: 10.08.2022

Record is a part of a journal

• Title: Teorija in praksa : revija za družbena vprašanja
• Shortened title: Teor. praksa
• Publisher: Fakulteta za družbene vede
• ISSN: 0040-3598
• COBISS.SI-ID: 763652

Secondary language

• Language: Slovenian
• Title: Vpliv covida-19 na digitalizacijo upravnih postopkov

Abstract

Pandemija Covida-19 je preoblikovala našo družbo, vključno z upravnimi postopki kot razmerji med oblastmi ter državljani in podjetji. Prek njihove inovativne digitalizacije pa je v 58 upravnih enotah v Sloveniji prišlo do razvoja odzivnega upravnega sistema. Z uporabo normativne, deskriptivne in statistične raziskovalne metode so opredeljeni dejavniki in ovire na področju, med prvimi zlasti zahteve strank, med drugimi pa manko pravnih podlag in z vrha vodene organizacije. Rezultati korelacijske matrike kažejo, da ima digitalizacija tudi pomembne pozitivne učinke na načela dobrega upravljanja. Nadalje večje enote lažje uvajajo višjo stopnjo digitalizacije in s tem boljše javno upravljanje. Ugotovitve so uporabne za oblikovanje na dokazih temelječih javnih politik za ustrezen odziv na pandemijo.

• Keywords: javna uprava, upravni postopki, Covid-19, dobro javno upravljanje, inovativnost, digitalizacija, Slovenija