Central Technical Library at the University of Ljubljana (CTK) is an academic library which covers the fields of technological and natural sciences, and provides its services namely to students and staff of the University of Ljubljana (UL). When facing the challenges of the 21st century, academic libraries continue to demonstrate their characteristics of adaptability, diversity and variability. In order to meet the demands of their users, libraries are systematically monitoring the needs and satisfaction of library customers. The research described in this master's thesis evaluates the satisfaction of students with the services of CTK and the impact of library services on their studies. For this purpose, a survey was used. The survey was conducted during the period between March and August 2019. Thesis research answers the questions which services of the CTK the students are using, how satisfied are they with library services, and how they assess the impact of CTK's services on their studies. The findings show that students mostly use the library premises for studying, most frequently in the central library reading room. In general, the students seem to be satisfied with the CTK's services and they express a high average level of satisfaction. The comparison with past referential research that was conducted in CTK, demonstrates a trend of increasing use of library reading rooms and time spent in the library. Even though CTK's opening hours are the longest in Ljubljana, the findings show a dissatisfaction among students, who believe that the opening hours are still too short. Almost all students believe that the services, which the CTK provides, are helping their studies. The findings of the master's thesis could be used by CTK management to plan the future development of the library.
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