Exogenous shocks and business process management : a scholars' perspective on challenges and opportunities

Röglinger, Maximilian (avtor), Plattfaut, Ralf (avtor), Borghoff, Vincent (avtor), Trkman, Peter (avtor)

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic.

• Jezik: Angleški jezik
• Ključne besede: business process management, exogenous shocks, challenges, opportunities
• Vrsta gradiva: Članek v reviji
• Tipologija: 1.01 - Izvirni znanstveni članek
• Organizacija: EF - Ekonomska fakulteta
• Status publikacije: V tisku
• Različica publikacije: Objavljena publikacija
• Leto izida: 2022
• PID: 20.500.12556/RUL-135548
• UDK: 005.4
• ISSN pri članku: 2363-7005
• DOI: 10.1007/s12599-021-00740-w
• COBISS.SI-ID: 97257475
• Datum objave v RUL: 18.03.2022

Gradivo je del revije

• Naslov: Business & information systems engineering
• Skrajšan naslov: Bus. inf. syst. eng.
• Založnik: Springer Gabler
• ISSN: 2363-7005
• COBISS.SI-ID: 1538289603

Licence

• Licenca: CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
• Povezava: http://creativecommons.org/licenses/by/4.0/deed.sl
• Opis: To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.
• Začetek licenciranja: 10.02.2022

Sekundarni jezik

• Jezik: Slovenski jezik
• Ključne besede: management, poslovni proces, pandemija, management, business process, pandemic