Exogenous shocks and business process management : a scholars' perspective on challenges and opportunities

Röglinger, Maximilian (author), Plattfaut, Ralf (author), Borghoff, Vincent (author), Trkman, Peter (author)

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic.

• Language: English
• Keywords: business process management, exogenous shocks, challenges, opportunities
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: EF - School of Economics and Business
• Publication status: In print
• Publication version: Version of Record
• Year: 2022
• PID: 20.500.12556/RUL-135548
• UDC: 005.4
• ISSN on article: 2363-7005
• DOI: 10.1007/s12599-021-00740-w
• COBISS.SI-ID: 97257475
• Publication date in RUL: 18.03.2022

Record is a part of a journal

• Title: Business & information systems engineering
• Shortened title: Bus. inf. syst. eng.
• Publisher: Springer Gabler
• ISSN: 2363-7005
• COBISS.SI-ID: 1538289603

Licences

• License: CC BY 4.0, Creative Commons Attribution 4.0 International
• Link: http://creativecommons.org/licenses/by/4.0/
• Description: This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.
• Licensing start date: 10.02.2022

Secondary language

• Language: Slovenian
• Keywords: management, poslovni proces, pandemija, management, business process, pandemic