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Uvedba informacijske rešitve za upravljanje odnosov s strankami na primeru podjetja Citroën Slovenija, d.o.o. : diplomsko delo
ID
Muršič, Jana
(
Author
),
ID
Kovačič, Andrej
(
Mentor
)
More about this mentor...
URL - Presentation file, Visit
http://www.cek.ef.uni-lj.si/u_diplome/mursic3785.pdf
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Language:
Slovenian
Keywords:
odnosi s strankami
,
zadovoljstvo
,
reklamacije
,
informacijski sistemi
,
strategija
,
management
,
case study
,
avtomobili
,
podjetje
,
Citroen
Work type:
Undergraduate thesis
Typology:
2.11 - Undergraduate Thesis
Organization:
EF - School of Economics and Business
Place of publishing:
Ljubljana
Publisher:
[J. Muršič]
Year:
2009
Number of pages:
II, 47 str., 13 str. pril.
PID:
20.500.12556/RUL-13420
UDC:
659.2
COBISS.SI-ID:
18531814
Publication date in RUL:
11.07.2014
Views:
1311
Downloads:
238
Metadata:
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Secondary language
Language:
Unknown
Keywords:
customer relationship
,
satisfaction
,
claims
,
information systems
,
strategy
,
management
,
case study
,
cars
,
enterprises
,
Citroen
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