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Upravljanje podobe tržne znamke športnega kluba za namen grajenja lojalnosti navijačev : magistrsko delo
ID Samec, Alja (Author), ID Podnar, Klement (Mentor) More about this mentor... This link opens in a new window

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Abstract
Vzpostavljanje in ohranjanje odnosa s svojimi strankami, navijači, vedno bolj postaja rdeča nit strategij trženjskih oddelkov športnih klubov. Močne športne tržne znamke so namreč takšne tudi zaradi svojih navijačev in tega se lastniki oziroma vodilni menedžerji vseh največjih svetovnih športnih klubov vedno bolj zavedajo. Namen magistrskega dela je tako osvetliti koncept podobe tržne znamke in posameznih asociacij ter ugotoviti njihov vpliv na lojalnost do športnega kluba. Magistrsko delo je sestavljeno iz teoretičnega dela, v katerem podajam definicije in osvetljujem povezave med ključnimi koncepti ter empiričnega dela, ki se nanaša na konkretno športno organizacijo, Košarkarski klub Cedevita Olimpija. Za namen opravljanja empiričnega dela sem s pomočjo spletne ankete najprej nabirala podatke med tistimi posamezniki, ki vsaj spremljajo ali navijajo za omenjeni klub. Nato sem opravila še analizo pridobljenih podatkov, kar je potrdilo oziroma zavrglo zastavljene hipoteze. Ugotovila sem, kaj je tisto, kar pri navijačih dotičnega kluba spodbudi večje izražanje lojalnosti.

Language:Slovenian
Keywords:lastnosti, ki so neposredno povezane s storitvijo, lastnosti, ki niso povezane s storitvijo, koristi, stališčna lojalnost, vedenjska lojalnost
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FDV - Faculty of Social Sciences
Place of publishing:Ljubljana
Publisher:[A. Samec]
Year:2021
Number of pages:87 str.
PID:20.500.12556/RUL-131157 This link opens in a new window
UDC:339.138:796/799
COBISS.SI-ID:80902147 This link opens in a new window
Publication date in RUL:23.09.2021
Views:1352
Downloads:60
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Secondary language

Language:English
Title:Managing brand image of a sports club for the purpose of building fan loyalty
Abstract:
Establishing and maintaining relationships with customers ‒ fans is becoming a common thread of the strategies of the marketing departments of sports clubs. Leading sports brands are namely strong also because of their fans, and the owners or leading managers of all the world's largest sports clubs are becoming increasingly aware of this. The purpose of the master's thesis is to shed light on the concept of brand image and brand associations, and to determine their impact on loyalty to a sports club. The thesis consists of the theoretical part providing definitions of key koncepts and explanations of connections among them, and the empirical part, which refers to a specific sports organization, the Basketball Club Cedevita Olimpija. For the purpose of completing the empirical part, the data was first collected through an online survey among those individuals who at least follow or support the club. Then an analysis of the obtained data was performed, which confirmed or rejected the previously set hypotheses. The results reveal what in fact encourages fans of the club in question to express greater loyalty.

Keywords:product-related attributes, non-product-related attributes, benefits, attitudinal loyalty, behavioral loyalty

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