Povezava med empatijo in izgorelostjo zdravstvenih delavcev : diplomsko delo

Halilović, Ajka (author), Milavec Kapun, Marija (mentor), Kamenšek, Tina (co-mentor), Ovijač, Darja (reviewer)

Empatija je ključen element v procesu zdravstvene nege, pogosto je povezana s sočutjem in izgorelostjo zaradi sočutja oziroma empatije. Obstaja več teorij o povezanosti empatije in izgorelosti. Boljše znanje in raziskave na tem področju bi lahko močno pripomogli k razvoju intervencij in smernic za izobraževanje zaposlenih v zdravstvu. Namen: Namen diplomskega dela je predstaviti povezanost med empatijo in izgorelostjo ter predstaviti, kako izboljšati veščine empatije. Poleg tega bomo pridobili dodatne informacije o pojmu izgorelosti in intervencijah, s katerimi lahko preprečimo izgorelost pri medicinskih sestrah. Metode dela: Uporabili bomo deskriptivno metodo dela, opravljen je bil pregled domače in tuje literature v naslednjih podatkovnih bazah: PubMed/Medline, CINAHL in COBIB. Starost literature je omejena na obdobje objave od leta 2012 do 2021. V analizo je vključenih 17 člankov, ki smo jih ovrednotili po Polit in Beck, ki navajata sedem nivojev hierarhije. Vključitveni kriterij: literatura, dostopna v angleškem in slovenskem jeziku, v raziskavo so bile vključene medicinske sestre, zdravstveni tehniki ali študentje zdravstvene nege, objave po letu 2012, prosta dostopnost do celotnega besedila. Rezultati: Medicinske sestre so zaradi več stresa na delovnem mestu bolj nagnjene k pojavu izgorelosti, zato je pomembno, da vodilne osebe poskrbijo za prijazno delovno okolje, zmanjšajo časovno stisko in omogočijo zaposlenim usposabljanje na področju preprečevanja izgorelosti v povezavi z empatijo. Raziskave so pokazale, da so medicinske sestre, ki so sposobne visoke ravni sočutja in empatije, poročale o nižji stopnji izgorelosti. Razprava in zaključek: Empatija in sočutje sta tesno povezana s pojavom izgorelosti, vendar tisti posamezniki, ki se naučijo vzdrževati profesionalno distanco, niso nagnjeni k pojavu izgorelosti, obstaja pa veliko tveganje za pojav utrujenosti. Obstajajo številne intervencije za preprečevanje izgorelosti in smiselno bi bilo, da se vključijo v proces izobraževanja študentov zdravstvene nege. Poleg tega bi bilo smiselno, da se razvoj tehnologije usmeri v izdelavo orodij, ki bi bila v pomoč pri pravočasnem prepoznavanju znakov izgorelosti.

• Language: Slovenian
• Keywords: diplomska dela, zdravstvena nega, sočutje, medicinske sestre, študenti zdravstvene nege, obremenjenost
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: ZF - Faculty of Health Sciences
• Place of publishing: Ljubljana
• Publisher: [A. Halilović]
• Year: 2021
• Number of pages: 32 str., [7] str. pril.
• PID: 20.500.12556/RUL-130194
• UDC: 616-083
• COBISS.SI-ID: 76582915
• Publication date in RUL: 11.09.2021

Secondary language

• Language: English
• Title: The relation between empathy and burnout of healthcare professionals : diploma work

Abstract

Empathy is a key element in the nursing process, often associated with compassion and burnout due to compassion or empathy. There are several theories about the interconnectedness of concepts, better knowledge and research in this area can greatly help to develop interventions and guidelines for employee education. Purpose: The purpose of the study is to present the relation between empathy and burnout and to present how to improve empathy skills. Also, we will gain additional information on the concept of burnout and interventions that can prevent burnout in nurses. Methods: We used a descriptive methodology of work, a review of domestic and foreign literature in the following databases is substantiated: PubMed / Medline, CINAHL, COBIB. The age literature was limited to the period from 2012 to 2021. The analysis included 17 articles, which were evaluated by Polit and Beck, citing seven levels of hierarchy. Inclusion criteria: literature available in English and Slovenian, research included nurse, nursing asisstant and nursing students, publication after 2012, access to the full text. Results: Due to the great stress in the workplace, nurses are more aware of the occurrence of burnout, so it is necessary for managers to provide a friendly work environment, reduce time constraints and provide employees with training in burnout prevention in conjunction with empathy. Research has shown that nurses capable of high levels of compassion and empathy have reported lower burnout rates. Discussion and conclusion: Empathy and compassion are closely related to the occurrence of burnout, but those individuals who learn to maintain a professional distance are not prone to the occurrence of burnout, and there are large adaptations for the occurrence of fatigue. It is possible to use burnout prevention interventions and it would make sense to include them in the nursing education process. In addition, it would make sense to focus the development of technology on the production of tools that would help in the timely identification of signs of burnout.

• Keywords: diploma theses, nursing care, compassion, nurses, nursing students, burden