Analiza in uporaba poslovno informacijskega sistema za razporejanje osebnih asistentov

Cimperman, Ajda (author), Urbas, Raša (mentor)

Odkar v Sloveniji velja Zakon o osebni asistenci, so se pojavila številna podjetja, ki izvajajo storitev osebne asistence za upravičence. Eden izmed ključnih delovnih procesov pri vodenju osebne asistence je razporejanje zaposlenih osebnih asistentov v tedenske in mesečne delovne urnike. Pri izdelavi urnikov se pojavljajo nekatere težave, ki so specifične za ta sektor. V diplomski nalogi so te težave najprej identificirane, nato pa so predlagane rešitve v obliki treh različnih poslovnih informacijskih sistemov ter podani predlogi, kako bi enega od teh informacijskih sistemov še dodatno optimizirali za tovrstno delo. S krajšim uvodom v problematiko invalidnosti, z obrazložitvijo zgodovinske poti do uzakonitve osebne asistence v Sloveniji, s ključnimi pojmi, povezanimi s konceptom osebne asistence, ter z iskanjem in natančnejšim definiranjem možnih zapletov pri razporejanju osebnih asistentov, se ukvarja teoretični del diplomske naloge. Opisan je konvencionalni način izdelave urnikov osebne asistence v Microsoft Excelu in nato predstavljen pojem poslovnih informacijskih sistemov ter razlogi, zakaj bi primeren poslovni informacijski sistem predstavljal boljšo rešitev za reševanje zapletov pri izdelavi urnikov osebne asistence. V eksperimentalnem delu diplomske naloge so predstavljene metode, uporabljene za analizo in primerjavo izbranih poslovnih informacijskih sistemov. Opisane so metode za ustvarjanje predlogov optimizacije za najprimernejšega izmed informacijskih sistemov. Podani so rezultati analize poslovnih informacijskih sistemov, intervjujev in predlogov izboljšav ter opredeljeni razlogi, kako in zakaj bi analizirani poslovni informacijski sistemi rešili nekatere izmed težav pri razporejanju osebnih asistentov.

• Language: Slovenian
• Keywords: invalidnost, osebna asistenca, osebni asistent, poslovni informacijski sistem, urnik osebne asistence
• Work type: Bachelor thesis/paper
• Organization: NTF - Faculty of Natural Sciences and Engineering
• Year: 2021
• PID: 20.500.12556/RUL-129683
• Publication date in RUL: 07.09.2021

Secondary language

• Language: English
• Title: Analysis and use of business information system for the deployment of personal assistants

Abstract

Ever since the Personal Assistance Act came into effect in Slovenia, numerous companies that provide the service of personal assistance to its beneficiaries have sprung up. One of the key work processes in personal assistance management is scheduling employed personal assistants onto weekly and monthly work schedules. However, some sector-specific scheduling problems have arisen. This diploma thesis first identifies these problems and then proposes possible solutions in the form of three different business information systems. Suggestions for the further optimization of one of these information systems are given. The theoretical section of the diploma thesis provides a brief introduction to issues dealing with disability as well as the historical timeline to state-funded personal assistance in Slovenia. Key concepts related to personal assistance are described. Possible problems when scheduling personal assistants are identified. The conventional method of scheduling personal assistants in Microsoft Excel is also described, and then a better solution in the form of a suitable business information system is proposed. Such a system should ideally better solve scheduling problems. The experimental section of the diploma thesis presents the methods used for the analysis and comparison of the selected business information systems. Also presented are the methods employed to create optimization prepositions for one of the information systems. Provided are the results of the business information systems' analysis as well as the results of the ensuing interview and optimization suggestions.

• Keywords: business information system, disability, personal assistance, personal assistant, personal assistance schedule