Introduction: Emotional intelligence (EI) is the ability of an individual to recognize their own feelings and the feelings of others, while being able to react to them and manage them appropriately. It represents the ability to empathize, have self-confidence and manage emotions in oneself and in relationships with others. When working with people, it is divided into two parts. The first part is the use of emotional intelligence on a personal level; how to develop emotional intelligence and use it for yourself. The second part deals with interpersonal use; how to be more effective in relationships with others. The nature of nurse's work requires that she always remains professional, empathetic, organized and motivated in her or his work. Nursing care requires a broad base of nursing knowledge and decision-making skills that directly affect patients and their families. Knowledge and use of emotional intelligence are therefore key components of nurse’s work. Purpose: The purpose of the diploma thesis is to gain insight into the importance of emotional intelligence in the work of nurses and to determine the extent to which emotional intelligence in nursing is necessary for successful and professional performance of their work. Methods: A descriptive method of work was used with a systematic review of the literature collected in the following databases: Academic Search Complete, CINAHL with full text, Google Scholar, MEDLINE, OpenAIRE, PsycINFO, PubMed. I used literature which is younger than 5 years and searched between October 2019 and February 2020. A total of 32 units of literature were used. Results: In the final analysis 7 original scientific articles in English language were used. Studies show that nurses with emotional intelligence skills have better leadership and organizational skills, less burnout and stress in the workplace, better personal and work success and can provide better healthcare to the patient. Discussion and conclusion: A review of the literature showed important links between emotional intelligence and the work of a nurse. The impact on organizational decisions and job performance, greater job satisfaction, greater work commitment, better workplace relationships and easier conflict resolutions, link to burnout prevention and workplace stress reduction, greater patient safety, more effective decision making, managing emotions in the work environment and the impact on creativity, motivation and the ability to motivate others. The importance of including emotional intelligence in education programs, not only during schooling, but also in the workplace, as additional education, and at the same time a criterion in employment and assignment of work tasks, were identified.
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