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Povezava metod eTOM in CRM-Iris pri urejanju kakovostnih razmerij med ponudnikom in odjemalci telekomunikacijskih storitev : magistrsko delo
ID Lagler, Boris (Author), ID Indihar Štemberger, Mojca (Mentor) More about this mentor... This link opens in a new window

URLURL - Presentation file, Visit http://www.cek.ef.uni-lj.si/magister/lagler107-B.pdf This link opens in a new window

Language:Slovenian
Keywords:telekomunikacije, storitve, dodana vrednost, metodologija, odnosi s strankami, analiza
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:EF - School of Economics and Business
Place of publishing:Ljubljana
Publisher:[B. Lagler]
Year:2008
Number of pages:III, 69 str.
PID:20.500.12556/RUL-12683 This link opens in a new window
UDC:654
COBISS.SI-ID:17861862 This link opens in a new window
Publication date in RUL:11.07.2014
Views:1051
Downloads:214
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Secondary language

Language:Unknown
Keywords:telecommunications, services, value added, methodology, customer relationship, analysis

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