Primena međunarodnih standarda menadžmenta kvaliteta u jedinicama lokalne samouprave

TOTH, ALEKSANDAR (author), Mijatović, Ivana (mentor)

Cilj ovog rada je da ukaže na mogućnosti primene generičkih i specifičnih međunarodnih standarda menadžmenta kvaliteta razvijenih u tehničkom komitetu međunarodne organizacije za hstandardizaciju ISO/TC 176 u jednicama lokalne samouprave. U ovom radu pod generičkim standardima se posmatraju standardi koji se mogu primeniti u organizacijama bez obzira na njihovu delatnost, veličinu, tip, način organizovanja ili neku drugu specifičnost. U ovom radu pod specifičnim, za jedinice lokalne samouprave, analiziraće se međunarodni standardi posebno razvijeni za primenu u jedinicama lokalne samouprave. Razvoj i primena međunarodnih standarda u jedinicama lokalne samouprave imaju brojne specifičnosti. Zakoni koji definišu osnivanje, rad i organizovanje jedinica lokalne samouprave su različiti od zemlje do zemlje. Međunarodni standardi koji se odnose na menadžment i obezbeđenje kvaliteta, i koji se razvijaju u okviru ISO/TC 176 nisu dovoljno poznati zaposlenima u jedinicama lokalne samouprave, a potrebe tržišta koje je prepoznao sekretarijat ovog tehničkog komiteta u definisanju posebnih standarda (ISO18091: 2015) i tehničkih specifikacija (ISO TS 17582 : 2014) govore da će se standardi u oblasti menadžmenta kvaliteta u lokalnoj samoupravi dalje razvijati.

• Language: Serbian
• Keywords: standardizacija, standardi, lokalna samouprava
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: FU - Faculty of Administration
• Place of publishing: Beograd
• Publisher: [A. Toth]
• Year: 2019
• PID: 20.500.12556/RUL-124698
• COBISS.SI-ID: 53763587
• Publication date in RUL: 10.02.2021

Secondary language

• Language: English
• Title: The application of international standards of quality management in a local governance

Abstract

The aim of this paper is to point out the possibility generic and specific application of international quality management standards developed in the technical committee of the international organization for standardization ISO / TC 176 in local government units. Generic standards are observed in the paper, the standards that can be applied in organizations regardless to their activity, size, type, and way of organization or some other specificity. Specific local government units and international standards specially developed for implementation in local government units will be analyzed in this paper. The development and application of international standards in local government units have numerous specificities. Laws that define the establishment, operation and organization of local government units vary from country to country. International standards relating to management and quality assurance developed within ISO / TC 176 are not sufficiently familiar to employees in local government units, and the market needs recognized by the secretariat of this technical committee in defining specific standards (ISO18091: 2015) and technical specifications (ISO TS 17582: 2014) indicate that standards in the field of quality management in local government will continue to develop.

• Keywords: standardization, standards, local government