Duševno zdravje, ovire in podpora pri delu socialnih delavk in delavcev : diplomsko delo

Tanšek, Tanja (author), Rihter, Liljana (mentor)

Socialne delavke in delavci lahko na področju socialnega varstva opravljajo svoje delo tako v javnem sektorju kot tudi v nevladnih organizacijah, v okviru česar imajo določena dela in naloge. V diplomskem delu me je zanimalo, ali se dela in naloge pri delu socialnih delavk na področju socialnega varstva bistveno razlikujejo, kakšen pomen pripisujejo delovnemu okolju za kakovostno opravljeno delo, s kakšnimi ovirami se pri delu srečujejo, kakšne podpore so deležne, kakšen pomen pripisujejo svojemu duševnemu zdravju in če je zanj na delovnem mestu ustrezno poskrbljeno. Za raziskovanje teh vprašanj sem izvedla kvalitativno raziskavo, ki sem jo izvedla na neslučajnostnem, priložnostnem vzorcu 12 socialnih delavk, zaposlenih na področju socialnega varstva; štiri so bile zaposlene na centru za socialno delo, štiri v ostalih zavodih in štiri v društvih. Z vsemi sem opravila intervju. Raziskava je pokazala, da so si delovne naloge socialnih delavk v mnogih pogledih podobne (delo z uporabniki, administrativno in birokratsko delo), vendar se tudi razlikujejo. Socialne delavke v zavodih in društvih so bolj odvisne od financiranja, imajo pa pri delu bolj odprte roke, medtem ko so na centrih za socialno delo primorane delati bolj po zakonu, imajo pa za delo na voljo stalno financiranje. Raziskava je pokazala, da se socialne delavke srečujejo predvsem z ovirami zaradi prevelikega tempa dela in preobremenjenosti ter prevelikega števila uporabnikov in so ovire pri delu v veliki meri sistemske. Raziskava je pokazala, da je delovno okolje socialnim delavkam pomembno za kakovostno opravljeno delo. Prav tako sem ugotovila, da je socialnim delavkam pomembno duševno zdravje in skrb zanj ter da je le-to v veliki meri povezano s samim zadovoljstvom oziroma kvaliteto delovnega življenja. Socialnim delavkam se zdi pomembna tudi skrb za duševno zdravje v domačem okolju in zanj skrbijo tako fizično kot psihično. Ugotovila pa sem, da na delovnem mestu večinoma ni specifično poskrbljeno za duševno zdravje zaposlenih. Zato obstaja možnost za izboljšanje skrbi za duševno zdravje na delovnem mestu. V prvi vrsti bi bile nujne spremembe na sistemski ravni, ki bi izboljšale kakovost delovnega življenja socialnih delavk in s tem tudi skrb za njihovo duševno zdravje.

• Language: Slovenian
• Keywords: duševno zdravje, ovire, podpora, kakovost delovnega življenja, delovne naloge, delovno okolje
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: FSD - Faculty of Social Work
• Place of publishing: Ljubljana
• Publisher: [T. Tanšek]
• Year: 2020
• PID: 20.500.12556/RUL-118665
• COBISS.SI-ID: 36538883
• Publication date in RUL: 29.08.2020

Secondary language

• Language: English
• Title: Mental health, barriers and support for social workers

Abstract

In the field of social protection, social workers can perform their work both in the public sector and in non-governmental organizations, within which they have certain jobs and tasks. In my thesis, I was interested in whether the jobs and tasks of social workers in the field of social protection are significantly different, what importance they attach to the work environment for quality work, what obstacles they face at work, what support they receive, what importance they attach to their mental health and, if is properly cared for it in the workplace. To investigate these issues, I conducted a qualitative survey on non-random convenience sample of 12 social workers employed in the field of social care; four were employed at the center for social work, four in other institutions and four in associations. The research showed that the work tasks of social workers are similar in many aspects (working with users, administrative and bureaucratic work), but research has shown that they also differ. Social workers in institutions and associations are more dependent on funding, but have more open hands at work, while at social work center they have to work more according to the law, but they have permanent funding available at work. Research has shown that social workers are mainly faced with barriers of too much pace work, work overload, as well as too many users of social work services and these barriers of work are mainly related to systemic issues. Research has shown that the working environment of social workers is important for quality of working life. I also found that mental health and care for mental health are important for social workers and that it is largely related to the satisfaction or quality of working life. Social workers also find important to take care of mental health at home and they do take care of it both physically and mentally. However, I found that in the workplace is mostly not specifically taken care for mental health of employees. There is definitely an opportunity to improve mental health care in the workplace. Firstly, changes at the systemic level would be necessary, which would improve the quality of working life of social workers and thus also the care for their mental health.

• Keywords: mental health, barries, support, quality of working life, work tasks, work environment