As part of my thesis, I set myself a goal, to create a new checklist, which will be in accordance with customer norm GS95004 and after which complaint articles will be analyzed. I got the idea in the company Odelo Slovenija d.o.o. a company which produce tail car lights and third brake lights. I also took practical training in the company. Initiative for new checklist was poor rating by the customer who carried out assessment of warranty parts process. I made a checklist in steps, from reading the requirements of the IATF 16949 standard and GS 95004 norm, to the design of the form, which will be transparent and to control all points that are requested for a specific group of lights. All of these steps combined together represent the checklist, which is now used daily. Achievement of the goal was also comfirmed by customers, who are very satisfied with the analyses.
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