In the diploma thesis I researched the level of satisfaction of Erasmus students studing at the Faculty of Social Work in Ljubljana. At the beginning I explained concept of service, quality of service and the importance of users' satisfaction. I emphasized the importance of evaluating satisfaction of the educational process and pointed out some obstacles that may occur. I have also explained Erasmus program, its history and aims. For the research needs I have prepared the questionnaire in the web aplication 1ka. The reaserch has shown that in general Erasmus students are very satisfied with the study at the Faculty of social work. Higher satisfaction level is found among female and older students. Students are more satisfied with the faculty's staff comparing to study itself. Data has shown that expectations before the mobility are mostly fullfilled. Most of the informations are provided by the Erasmus coordinator, with whom Erasmus students are most satisfied comparing to other faculty staff. Most important createria impacting students' decision to study abroad is the city, culture and social life.
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