A carefully planned user experience can facilitate the use of services for the users and make it more interesting, efficient and intuitive. The newly developed technologies enable us to experiment with new possibilities in order to develop a better user experience. Technological advancements can serve the designers as a support for further development of services and products. One of the prevailing trends in banking is personalization. Algorithms enabled by the artificial intelligence make possible the personalization of all services, and I believe that designers play a very important role in this process. Innovative technologies that are being introduced to the market need designing. In my diploma paper, I have examined the possibilities for such cooperation, which would lead to an excellent user experience and to the bank of the future. In the future, there will be fewer and fewer services provided in bank offices, as well as fewer and fewer interactions between customers and bank clerks; it is therefore important that the customers get used to the digitalized experience, which will bring along several changes in the primary activities of banks as well.
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