This diploma thesis is trying to show an institutional care among elder people and the quality and contentment among residents in retirement homes. Services of institutional care include different types of help which to residents of retirement home serve as a substitute or as a replenishment of services related to home, family, well being, healthcare, security and organized diet. In general, a retirement home is striving for maintenance and reaching the quality residence of elder people, for their whole treatment and pursuance of quality healthcare and security. To sum up, the purpose of the thesis is to represent the contentment among residents in selected retirement homes. Concretely, the objective is to define the quality of services held by the retirement home Ljubljana Vič – Rudnik, with emphasis on the contentment of their residents and their relatives with the services. Based on the research the goal is also to give suggestions for improvements. To continue the empirical part of the dissertation contains anonymous research which was divided into two groups, one for residents and the other one for their relatives. With the research, I wanted to define the contentment of the residents of retirement home Ljubljana Vič – Rudnik. Furthermore, I was interested into relatives' point of view about the residents' contentment with their residence in the chosen retirement home. Presented results showed that the residents are in the most cases content with their residence in the retirement home, however, they would like to see some improvements in certain areas. The relatives also expressed the contentment with the retirement homes' services.
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