OCENA DELOVANJA SISTEMA RAVNANJA S KOMUNALNIMI ODPADKI Z VIDIKA UPORABNIKOV

KVESIĆ, ALEKSANDRA (avtor), Benčina, Jože (mentor)

Skrb za ravnanje s komunalnimi odpadki je naloga in dolžnost države oz. posamezne lokalne samouprave (občine). Uporabniki takšnih storitev so občani, zato je pomembna kakovost storitev, dejansko ravnanje občanov z odpadki (kako se obnašajo), obveščenost občanov o ravnanju z odpadki, mnenje o motivaciji in odnos občanov do pravilnega ravnanja z odpadki ter pripravljenost občanov na sodelovanje. Namen dela je bil predstaviti celovito oceno stanja na področju odnosa izvajalcev sistema za ravnanje z odpadki do občanov. Preverjali smo delovanja sistema v smislu ocene občanov. Cilji magistrskega dela je bil oceniti delovanje sistemov za ravnanje z odpadki z vidika sodelovanja in vključevanja uporabnikov ter izvesti primerjalno analizo med slovensko in hrvaško občino ter podati priložnosti za izboljšanje ter predloge ukrepov. Podatki so bili zbrani na osnovi opravljene anketne raziskave. S faktorsko analizo smo delno potrdili pozitiven vpliv kakovosti storitev ravnanja z odpadki zgolj na določeno dejansko ravnanje uporabnikov. Delno smo potrdili pozitiven vpliv kakovosti storitev ravnanja z odpadki samo na določene vrste motivacije. Delno smo potrdili še pozitiven vpliv ozaveščenosti samo na določeno dejansko ravnanje uporabnikov in pozitiven vpliv ozaveščenosti samo na določeno pripravljenost uporabnikov na sodelovanje. S t-testom za neodvisne vzorce smo potrdili razlike v ocenjevanju delovanja sistema ravnanja s komunalnimi odpadki med hrvaškimi in slovenskimi uporabniki. Raziskava pa je pokazala opazno boljšo oceno stanja na področju odnosa izvajalcev sistema za ravnanje z odpadki do občanov v slovenski občini v primerjavi s hrvaško občino.

• Jezik: Slovenski jezik
• Ključne besede: komunalni odpadki, uporabnik, občani, obveščenost, sodelovanje, kakovost, dejansko ravnanje
• Vrsta gradiva: Magistrsko delo/naloga
• Organizacija: FU - Fakulteta za upravo
• Leto izida: 2018
• PID: 20.500.12556/RUL-103863
• Datum objave v RUL: 27.09.2018

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: ASSESSMENT OF OPERATION OF THE WASTE MANAGEMENT SYSTEM FROM THE ASPECT OF USERS

Izvleček

The country and the local municipality have the task and the responsibility of taking care of the mixed municipal waste. The citizens are the users of such services, so the most important factors are the quality of the service, the behavior of the citizens, making sure the citizens are properly informed about waste management, collecting data on the motivation behind and the approach towards proper waste management, as well as seeing how willing the citizens are to cooperate. The main purpose of this work was to give a comprehensive assessment of the attitude of the waste management service providers towards the citizens. We assessed how well the system works based on the citizens' assessment of it. This M.A. Thesis also aimed to evaluate the functioning of the waste management system from the point of view of the citizens' integration and participation. Moreover, we set out to evaluate the way in which the quality of the service, the level of informativeness and the opinion about the citizen's motivation influence the way the waste is being managed, as well as to conduct a comparative analysis between a Croatian and a Slovene municipality, give an opportunity for improvement and suggest further course of action. The factor analysis enabled us a partial confirmation of a positive impact of the quality of the waste management services to only a determined portion of the users' actual management. Moreover, we partially confirmed a positive outcome of the quality of the waste management services to only certain types of motivation, as well as a positive impact of the awareness to only a determined portion of the users' actual management a positive impact of the awareness on a partial willingness to participate on the part of the users. This independent samples T-test confirmed the differences in assessing the way the waste management system works in Croatia and Slovenia. The survey also showed a considerably better assessment of the attitude of the waste management system providers towards the users in the Slovene municipality.

• Ključne besede: municipal mixed waste, user, citizens, informativeness, participation, quality, actual management