Measuring the performance of organizations in the public sector has been a challenging task for many researchers. Numerous ideas on how to measure the performance of an organization come from successful cases in the private sector. One of these methods is a combination of data envelopment analysis and balanced scorecard.
The purpose of this master’s degree thesis is to present and promote the use of a combined model for measuring efficiency in the public sector. The model is adjusted to the objectives of the organizations in question (administrative units). The aim of the thesis is to analyze and identify the corresponding inputs and outputs, as well as carry out a comparative analysis of the efficiency of administrative units in Slovenia by using the results from the combined model. The data was gathered from administrative statistics and official records. The data processing and hypothesis testing was performed using Banxia Frontier Analyst 4 and Pearson’s correlation coefficient.
A combined DEA-BSC model for the public sector was created. The data analysis produced concrete and measurable results, which enable us to compare related units. Each unit with room to improve can look to the reference unit for ideas on how to increase efficiency in each researched area. The obtained results enable us to some extent to create suggestions for improvement within groups of units with similar service models.
The study showed that there are many opportunities for improving personnel potential, and also that the more efficient units are burdened with a higher number of received and solved cases. The suggested model can be a basis for further research within the administrative units, and can also be used in other public sector organizations.
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