11. Vpliv sistema kakovosti na zadovoljstvo strank in zaposlenihGabrijela Treven-Bončina, 2009, master's thesis Keywords: Slovenija, javni sektor, management, upravljanje, kvaliteta, odličnost, standardi, zadovoljstvo, kadri Full text (outside link) |
12. Application of private secor standards, strategies and tools to the public sector in Bosnia and HerzegovinaAida Soko, 2011, master's thesis Keywords: BIH, javni sektor, javna uprava, management, reforme, mednarodne primerjave, Albanija, Hrvatska, Makedonioja, Črna gora, Srbija Full text (outside link) |
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