Waste management as well as certain other services provided in the public interest and in society generally special status. Utilities, among which also includes services in the field of waste management, both by their nature, monopolistic activities. Since it is an activity in which the absence of a monopoly lead to increased costs and, consequently, higher benefits for citizens, the system should aim that it is carried out as effectively as possible.
The tool of benchmarking is generally accepted tool for the comparison of complex systems. It is used in many systems, but in the field of waste management is actually still very limited and has not developed. The reasons for this are that the only area developing rapidly, we are in a world witnessing rapid changes in the development, use of materials, use of resources, behavior and responsiveness users ... Nevertheless, comparisons are beginning in some other utilities are comparisons already more Developed and also a benchmark with other public services already exist.
The company Snaga collects waste in the area of the Municipality of Ljubljana (MOL) and the suburban municipalities Brezovica, Dobrova - Polhov Gradec, Dol pri Ljubljani, Horjul, Medvode, Škofljica and Velike Lašče on the basis of a combination of deposition system and door-to-door waste collection. In 2012 we introduced a simpler, more user-friendly method of collecting packaging which increased the collected quantities - we’ve distributed bins and containers for packaging. Using bins outside their buildings, residents collect residual, biological waste and packaging and paper (on demand, in MOL). At the same time Snaga reduced frequencies of removal of residual waste and thus motivate citizens to increase the separation of waste at origin.
At the same time we want to increase the efficiency of collection of municipal waste to achieve at least comparable values of efficiency indicators in comparison with other similar companies in branch, which has largely succeeded.