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Ugotavljanje in vrednotenje potreb kupcev v postopku razvoja izdelka
Kušar, Janez (Author), Duhovnik, Jože (Author), Tomaževič, Rok (Author), Starbek, Marko (Author)

URLURL - Presentation file, Visit http://www.dlib.si/details/URN:NBN:SI:doc-3ID9BC3F This link opens in a new window

Abstract
Podjetja danasnjih dni se soočajo z novimi izzivi. Imamo opravka z globalizacijo poslovanja in lokalizacijo delovanja, standardizacijo in individualizacijo izdelkov, zahtevnim kupcem in močno konkurenco. V prispevku so prikazane faze razvoja funkcij kakovosti (RFK - QFD) postopka sprejemanja izdelka in podano mesto pridobivanja, sestavljanja in vrednotenja potreb kupcev izdelka. Podrobno so opisani viri pridobivanja informacij o potrebah kupcev, predstavljene so metode pridobivanja, sestavljanja in vrednotenja podatkov o potrebah kupcev izdelka ter prikazan postopek razvoja izdelka. Podani so rezultati preizkusa predlagane metodologije upostevanja glasu kupcev v postopku razvoja izdelka Vario Flow podjetja, ki se ukvarja s proizvodnjo in prodajo medicinske opreme za domači in tuji trg.

Language:English
Keywords:razvoj izdelka, razvoj funkcij kakovosti (RFK), potrebe kupcev, odločitveni postopki, hiša kakovosti, product development, quality function development (QFD), customer needs, decision making, house of quality
Work type:Not categorized (r6)
Tipology:1.01 - Original Scientific Article
Organization:FS - Faculty of Mechanical Engineering
Year:2007
Publisher:Association of Mechanical Engineers and Technicians of Slovenia et al.
Number of pages:str. 78-104
Numbering:Letn. 53, št. 2
UDC:658.512.2
ISSN on article:0039-2480
COBISS.SI-ID:10081051 Link is opened in a new window
Views:644
Downloads:283
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Record is a part of a journal

Title:Strojniški vestnik
Shortened title:Stroj. vestn.
Publisher:Zveza strojnih inženirjev in tehnikov Slovenije [et al.], = Association of Mechanical Engineers and Technicians of Slovenia [et al.]
ISSN:0039-2480
COBISS.SI-ID:762116 This link opens in a new window

Secondary language

Language:Slovenian
Title:Finding and evaluating customers needs in the product-development process
Abstract:
Today's companies are facing new challenges: global business and local operation, the standardization and individualization of products, and demanding customers and fierce competition. This paper presents the phases ofquality functions deployment (QFD) during a new-product development process along with the method for obtaining, structuring and evaluating customer needs. A full description of the information resources for obtaining the data on customer needs is given, and the methods for obtaining, structuring and evaluating the data on customer needs are presented. The QFD process of new-product development is described. We present the results of testing the proposed methodology, taking into account the voice of the customer, in the process of developing a new Vario Flow product in a company that produces and sells medical equipment on domestic and foreign markets.


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