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Slovenian pharmacy performance: a patient-centred approach to patient satisfaction survey content development
Horvat, Nejc (Avtor), Kos, Mitja (Avtor)

URLURL - Predstavitvena datoteka, za dostop obiščite http://www.springerlink.com/content/u527k67x63482760/ Povezava se odpre v novem oknu

Izvleček
OBJECTIVE: To identify content of pharmacy performance relevant to patient satisfaction. SETTING: Interviews with pharmacy users were conducted at theirhomes. The Delphi meeting was run at the Faculty of Pharmacy, Ljubljana, Slovenia. METHOD: A two-phase process was employed. In Phase I, interviews with 43 pharmacy users were conducted to identify patients' experiences and expectations relating to pharmacies. The content analysis of their responses resulted in a list of themes from which items were generated. In Phase II, a 10 member expert panel was employed in a two round Delphi technique to rate the importance of each item for the patient satisfaction. MAIN OUTCOME MEASURE: Themes derived from the interviews and their importance for patient satisfaction as assessed by the expert panel. RESULTS: Seventy-nine themes were generated from the survey responses which were grouped into four main categories: 'Relations', 'Counseling', 'Physical facilities and location' and 'Process'. In total, 69 items were generated. The expert panel rated 84% of generated items as very or somewhat important. CONCLUSION: The qualitative study provides insights on the content of pharmacy performance relevant to patients. Identified categories encompass a wide range of issues that contribute to patient satisfaction with pharmacy performance.

Jezik:Angleški jezik
Ključne besede:farmacija, pacienti, Delphy študija
Vrsta gradiva:Delo ni kategorizirano (r6)
Tipologija:1.01 - Izvirni znanstveni članek
Organizacija:FFA - Fakulteta za farmacijo
Leto izida:2011
Št. strani:str. 985-996
Številčenje:Vol. 33, no. 6
UDK:614
ISSN pri članku:2210-7703
COBISS.SI-ID:3212657 Povezava se odpre v novem oknu
Število ogledov:591
Število prenosov:148
Metapodatki:XML RDF-CHPDL DC-XML DC-RDF
 
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Gradivo je del revije

Naslov:International Journal of Clinical Pharmacy
Založnik:Springer
ISSN:2210-7703
COBISS.SI-ID:3212913 Povezava se odpre v novem oknu

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