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Development and initial validation of a patient satisfaction with pharmacy performance questionnaire (PSPP-Q)
Horvat, Nejc (Avtor), Kos, Mitja (Avtor)

URLURL - Predstavitvena datoteka, za dostop obiščite http://ehp.sagepub.com/pap.dtl Povezava se odpre v novem oknu

Izvleček
The objective of this study was to develop a psychometrically valid, multidimensional, self-administered, general questionnaire measuring patient satisfaction with pharmacy performance for outpatients. A multiphase development process was employed to attain this goal. In Phase I, questionnairećs content was generated using interviews with pharmacy users regarding their experiences and expectations relating to pharmacies. In Phase II, the content and format of the questionnaire was defined in a two-round modified Delphi study, where an expert panel estimated importance of generated items for patient satisfaction. In Phase III, the initial validation of the questionnaire, which included a random sample of 5,400 patients coming out of the selected pharmacies, took place. The outcome of the development process is a questionnaire that focuses on issues expressed as important by patients, takes into account services as well as the supporting structure, and includes items relevant to an individual pharmacy and demonstrates satisfactory psychometric properties.

Jezik:Angleški jezik
Ključne besede:farmacija, validacija, pacienti, zadovoljstvo, vprašalnik
Vrsta gradiva:Delo ni kategorizirano (r6)
Tipologija:1.01 - Izvirni znanstveni članek
Organizacija:FFA - Fakulteta za farmacijo
Leto izida:2010
Št. strani:str.197-215
Številčenje:Vol. 33, Issue 2
UDK:615
ISSN pri članku:0163-2787
DOI:10.1177/0163278710361924 Povezava se odpre v novem oknu
COBISS.SI-ID:2806129 Povezava se odpre v novem oknu
Število ogledov:633
Število prenosov:202
Metapodatki:XML RDF-CHPDL DC-XML DC-RDF
 
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Gradivo je del revije

Naslov:Evaluation & the health professions
Skrajšan naslov:Eval. health prof.
Založnik:Sage Publications
ISSN:0163-2787
COBISS.SI-ID:631829 Povezava se odpre v novem oknu

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