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Knowledge management : concepts and best practices
Mertins, Kai (Editor), Heisig, Peter (Editor), Vorbeck, Jens (Editor)

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Abstract
The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results on business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from price-winning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospace plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results on KM from EFQM, OECD and on "The Future of Knowledge Management" are presented. The book concludes with an overview on research funded by the European Commission in order to make "KM Made in Europe" a reality.

Language:English
Keywords:obvladovanje znanja, poslovni proces, človeški kapital, strategija, znanje, meritve, primeri, case study, knowledge management, business process, human capital, strategy, knowledge, measurements, cases, case study
Work type:Not categorized (r6)
Organization:EF - Faculty of Economics
Year:2010
Publisher:Springer
Number of pages:XXXI, 383 str.
Place:Berlin
ISBN:978-3-642-05598-0
UDC:65.012
COBISS.SI-ID:20592870 Link is opened in a new window
Views:750
Downloads:227
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