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Evaluating the performance of call centres from consumers' perspective : marketing research industry example
Kolar, Tomaž (Author)

URLURL - Presentation file, Visit http://www.efst.hr/management/Vol11No2-2006/4-Kolar.doc New window
Language:English
Keywords:trženje, tržne raziskave, potrošnik, telefon, ankete, marketing, market research, consumer, telephone, questionnaires
Work type:Not categorized (r6)
Tipology:1.01 - Original Scientific Article
Organization:EF - Faculty of Economics
Year:2006
Number of pages:str. 53-76
Numbering:Vol. 11, no. 2
UDC:339.138
ISSN on article:1331-0194
COBISS.SI-ID:16837094 Link is opened in a new window
Views:470
Downloads:144
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Record is a part of a journal

Title:Management
Shortened title:Management
Publisher:Faculty of Economics
ISSN:1331-0194
COBISS.SI-ID:3757084 New window

Secondary language

Language:English
Title:Procjena postignuća pozivnih centara iz korisničke perspektive: primjer industrije marketinških istraživanja

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