Integracija Ciscovega kontaktnega centra z Microsoftovim sistemom za upravljanje odnosov s strankami : diplomsko delo

Šemrl, Gregor (author), Ciglarič, Mojca (mentor)

• Language: Slovenian
• Keywords: sistem za upravljanje odnosov s kupci, CRM, kontaktni center, klicni center, integracija, spletne storitve, IP telefonija, računalništvo, univerzitetni študij, diplomske naloge
• Work type: Undergraduate thesis
• Typology: 2.11 - Undergraduate Thesis
• Organization: FRI - Faculty of Computer and Information Science
• Place of publishing: Ljubljana
• Publisher: [G. Šemrl]
• Year: 2010
• Number of pages: X, 68 str.
• PID: 20.500.12556/RUL-24793
• UDC: 004.9(043.2)
• COBISS.SI-ID: 7621716
• Publication date in RUL: 11.07.2014

Secondary language

• Language: English
• Keywords: customer relationship management, CRM, contact center, call center, systems integration, web services, IP telephony, computer science, diploma