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Integracija Ciscovega kontaktnega centra z Microsoftovim sistemom za upravljanje odnosov s strankami : diplomsko delo
Šemrl, Gregor (Author), Ciglarič, Mojca (Mentor) More about this mentor... This link opens in a new window

URLURL - Presentation file, Visit http://eprints.fri.uni-lj.si/1026/1/Semrl_G._%2DUN.pdf This link opens in a new window
Language:Slovenian
Keywords:sistem za upravljanje odnosov s kupci, CRM, kontaktni center, klicni center, integracija, spletne storitve, IP telefonija, računalništvo, univerzitetni študij, diplomske naloge
Work type:Undergraduate thesis (m5)
Tipology:2.11 - Undergraduate Thesis
Organization:FRI - Faculty of computer and information science
Year:2010
Publisher:[G. Šemrl]
Number of pages:X, 68 str.
Place:Ljubljana
UDC:004.9(043.2)
COBISS.SI-ID:7621716 Link is opened in a new window
Views:852
Downloads:139
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Secondary language

Language:English
Keywords:customer relationship management, CRM, contact center, call center, systems integration, web services, IP telephony, computer science, diploma

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