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1. Development process with regard to customer requirements Jože Duhovnik, Janez Kušar, Rok Tomaževič, Marko Starbek, 2006, original scientific article Keywords: nature processes, technical processes, golden loop, continuous improvements, customer needs, decision-making process, house of quality |
2. Ugotavljanje in vrednotenje potreb kupcev v postopku razvoja izdelka Janez Kušar, Jože Duhovnik, Rok Tomaževič, Marko Starbek, 2007, original scientific article Keywords: razvoj izdelka, razvoj funkcij kakovosti (RFK), potrebe kupcev, odločitveni postopki, hiša kakovosti, product development, quality function development (QFD), customer needs, decision making, house of quality |
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