20.500.12556/RUL-95380 Načrtovanje digitalnih prodajnih procesov medicinskih naprav in aplikacij Design of the digital sales process of medical devices and applications Namen magistrskega dela je bil raziskati in razviti možnosti za vpeljavo digitalnih prodajnih procesov v poslovanje podjetja MESI, razvoj medicinskih naprav, d.o.o. s pomočjo metodologije oblikovanja storitev. Držali smo se procesa dvojnega diamanta Design Council. Raziskali smo stanje na trgu ter poglede deležnikov, ki so vključeni v trenutne nakupne in prodajne procese. Ob sintezi raziskave smo ugotovili, da je razvoj spletne trgovine na tej točki (še) ni smiseln, zato smo se usmerili v razvoj vsebine, ki bo spletno trgovino napolnila. Oblikovali in izvedli smo tri prototipe procesov za načrtovanje, pri čemersmo stremeli predvsem k temu, da je proces ponovljiv, vključuje relevantne deležnike (zdravstvene delavce in pomembne deležnike iz podjetja) ter privede do konkretnih rešitev. Rezultati so pokazali, da so metode oblikovanja storitev primerne za načrtovanje digitalnih aplikacij, da so zdravniki naklonjeni takšnemu načinu dela in da lahko z vključevanjem različnih pro lov v proces načrtovanja dosežemo boljše in konkretnejše rezultate. The purpose of this master thesis was to research and develop possible solutions for implementation of digital sales processes for MESI, development of medical devices, Ltd. We used service design methodology to support the process. To be precise, we used the Double Diamond process, developed by UK’s Design Council. First we did a market research of existing solutions and afterwards a design research with relevant stakeholders. In the de nition phase, we realized that it is still too early for webstore development, so we rede ned our initial problem and focused on designing processes that can help the company develop content for the store (apps and extensions for their existing MESI mRECORDS platform). We designed and followed three di erent design processes prototypes, focusing especilally in making them repeatable and trying to ensure they include all relevant stakeholders during the process (healthcare professionals and relevant company employees) and produce better results in a shorter time span. Results have shown that the used methods support the process of application develoment, healthcare practitioners support this way of working, and that including di erent pro les throughout the process yields a wider array of relevant solutions. medicina spletna trgovina nac&#780 rtovanje storitev uporabnis&#780 ka izkus&#780 nja zdravstveni delavci oblikovalsko mis&#780 ljenje prototip nac&#780 rtovalski proces aplikacija healthcare webstore service design user experience healthcare professionals design thinking prototype app true false false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2017-09-20 14:10:15 2017-09-20 14:10:16 2022-08-10 06:13:31 0000-00-00 00:00:00 2017 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1970-01-01 57269 270.pdf 270.pdf 1 D005257387D8EED3EBF0573A5965D662 131f64f31be5e0d43b7495ab9b914202ffbc1764a79574a9a2cc4aa96bb93755 bcb0570b-a1b3-11eb-a523-00155dcfd717 20.500.12556/rul/c265fb22-ecde-43d8-82bd-ca55d8f301ed https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=103964 271.pdf 271.pdf 1 762F4E91AF9017190B96EBB46F1CDD14 a46389f09150e69f152259b00c801e7fffd3001b08d31286027a3e6541bc8792 bcc0fd6d-a1b3-11eb-a523-00155dcfd717 20.500.12556/rul/e4560db5-592d-4135-a55d-8241eb4ff3fd https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=103965 272.pdf 272.pdf 1 249C0E0B62919D39A19B5CAD5D509F97 d1a5f538bf2ef932d04625cd7645d9ee3a50ce0ba8aa40f020b47c6b689320bf bcd1ba45-a1b3-11eb-a523-00155dcfd717 20.500.12556/rul/1e47f888-8bfb-42bf-90ba-eb481060f21a https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=103966 Naravoslovnotehniška fakulteta 0 0 0