20.500.12556/RUL-92555 OBVLADOVANJE TVEGANJ NA PODROČJU POPRODAJNIH STORITEV V IZBRANI ORGANIZACIJI RISK MANAGEMENT IN THE AREA OF AFTER SALES SERVICES IN SELECTED ORGANIZATION Magistrsko delo predstavlja pomen in pozitivne učinke, ki jih ima ISO 31000. Izpostavlja predvsem, kaj je njegova dodana vrednost, glede na to, da nekateri avtorji opozarjajo na njegovo površnost. Obenem predstavlja pomen, ki ga ima obvladovanje tveganj za organizacije, s poudarkom na konkretnem primeru iz prakse. Glavni namen dela je bil podati ukrepe in izboljšave, ki bodo obravnavani organizaciji v pomoč pri nadaljnjem obvladovanju tveganj. V ta namen je bil predlagan in predstavljen način za vzpostavitev registra tveganj kot eden izmed možnih ukrepov. Delo temelji na metodi teoretično-empiričnega raziskovanja. Uporabljena je bila metoda kompilacije, dedukcije in komparacije. Za ugotovitev obstoječega stanja so bili uporabljeni viri iz internih evidenc, kar je omogočalo pregled izpadov za obdobje preteklih petih let in aktivno vključevanje v obravnavani poslovni proces, kar je pripomoglo k raziskavi frekventnosti izpadov. Preučitev literature kot tudi obravnava primera iz prakse kažeta na pomembnost obvladovanja tveganj. Ugotovljeno je bilo, da je proces obvladovanja tveganj ključnega pomena, v kolikor želi organizacija obdržati svoj ugled in mesto na trgu, praktični primer pa služi kot dober zgled organizacijam s slovenskega prostora pa tudi širše. Magistrsko delo bo v pomoč organizacijam, ki obvladovanju tveganj doslej še niso namenjale pozornosti oz. si ga prizadevajo izboljšati. Nudi pregled domače in tuje literature, sooča različne poglede avtorjev, izpostavlja mednarodni standard, ki predstavlja načela in smernice za obvladovanje tveganj, ter vse navedeno podkrepi s primerom iz prakse. Priporoča se nadgraditev predstavljenega registra tveganj kot enega izmed ukrepov, s pomočjo katerega bi obravnavana organizacija lahko v prihodnje uspešneje obvladovala tveganja. The master's thesis presents the meaning and positive effects of ISO 31000. Despite the fact that some authors specify it's weaknesses, the thesis focuses on the standard's added value. At the same time it presents the importance of risk management in companies, with actual example given. The main objective of the thesis is to propose measures and improvements which the organization in question needs to address further process of risk management. In order to achieve this, the foundation of risk registry is proposed as one of the possible measures. The thesis is based on theoretical-empirical method of exploration. Methods of compilation, deduction and comparison were used. All the sources available in internal records were used to determine the existing condition of it. This allowed us to review losses of the last five years and to actively engage in the business process. Consequently, this helped us to explore frequency of losses. The examination of literature, as well as the discussion of the actual case indicates the importance of risk management. The process of risk management is the key element of retaining the company's reputation and market position. The practical case will therefore serve as an example for Slovenian and foreign organizations. The master's thesis will help those organizations that haven't paid much attention to risk management so far or are trying to improve on this subject. The thesis offers a review of related domestic and foreign literature, faces views of different authors and exposes international standard which represents principles and guidelines of risk management. Upgrade of the introduced risk register, which serves as one of the main measures to handle risks more successfully, is also recommended. tveganje obvladovanje tveganja ISO standardi SIST ISO 31000 poprodajne storitve register tveganj risk risk management ISO standards SIST ISO 31000 after-sales service risk register true false false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2017-06-12 11:40:10 2017-06-12 11:40:15 2022-08-09 23:33:26 0000-00-00 00:00:00 2017 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1970-01-01 12041 Mesic_Sabina_-_OBVLADOVANJE_TVEGANJ_NA_PODROCJU_POPRODAJNIH_STORITEV_V_IZBRANI_ORGANIZACIJI.pdf Mesic_Sabina_-_OBVLADOVANJE_TVEGANJ_NA_PODROCJU_POPRODAJNIH_STORITEV_V_IZBRANI_ORGANIZACIJI.pdf 1 5C91B76603FCEDE51D17F0BE5AF950C9 1c5de5f758ea5dd18bebe1f5fc978402902b144c306dfa44f725a7d97c44b062 13c25e3d-a1b3-11eb-a523-00155dcfd717 20.500.12556/rul/c1fafcde-2dfe-4e27-98b7-9c9b84dcd456 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=99333 Fakulteta za upravo 0 0 0