20.500.12556/RUL-84840 Metodologija implementacije CRM sistema The methodology for CRM implementation Za uspešno uvedbo CRM programske rešitve v podjetje je ključnega pomena izbira ustreznega pristopa k procesu implementacije. Diplomsko delo obravnava pripravo metodologije, s katero bi se izognili tipični problematiki implementacije. Predlagana rešitev opredeljuje proces implementacije programske rešitve Aurea CRM od začetne analize preko načrtovanja in razvoja do namestitve in vzdrževanja. Vsaka od petih predvidenih aktivnosti vključuje ključne naloge, vloge in izdelke. Izmed različnih pristopov k izvedbi aktivnosti implementacije smo izbrali agilni pristop s Scrum metodo. V zaključnem delu diplomske naloge je prikazan primer vsebine dokumenta, ki nastane v fazi analize. Uporaba opredeljene metodologije pripomore k uspešni uvedbi CRM sistema v segmentu srednjih in velikih podjetij. For successful implementation of CRM software solutions to the enterprise, it is crucial to select the proper approach to the implementation process. The thesis describes methodology which could be used to avoid the typical problems of implementation. The proposed methodology defines the whole implementation process of Aurea CRM software solution from the initial analysis through design and development to installation and maintenance. Each of the five planned activities includes key tasks, roles and products. Among different approaches to the implementation of the activities, Scrum methodology has been chosen within agile approach. In the final part of the thesis there is an example of the document which is prepared during the analysis phase. The usage of defined methodology leads to the successful CRM implementation in the segment of medium and large enterprises. CRM sistemi metodologija implementacije ključne vloge izdelki in aktivnosti metodologije agilni pristop Scrum CRM software solution implementation methodology key roles activities and products of methodology agile approach Scrum true false false Slovenski jezik Angleški jezik Diplomsko delo 2016-09-06 14:50:01 2016-09-06 14:50:03 2022-08-02 06:37:07 0000-00-00 00:00:00 2016 0 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1970-01-01 17748 Koren_Tomaz_-_Metodologija_implementacije_CRM_sistema.pdf Koren_Tomaz_-_Metodologija_implementacije_CRM_sistema.pdf 1 5D7239CC81A64100D2764B5679F4477D b913a706fea8b8760125ba0ffea36406d4c4145d29a1c3d0585d961e63f493ef ed8b60a7-a1b0-11eb-a523-00155dcfd717 20.500.12556/rul/d2aec2eb-90fc-4b4d-8da3-86d3d95594c3 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=87958 Fakulteta za računalništvo in informatiko 0 0 0