20.500.12556/RUL-72246 Evaluation of e-mail reference service in University Donja Gorica library masters thesis Reference service in academic libraries has been in use for a very long time. The University Donja Gorica Library (UDG) is the first library in Montenegro providing e-mail reference service. The purpose of this research is to examinee-mails containing reference questions at UDG. This evaluation discusses the first three years (2008-2011) of implementing this service at UDG and shows its importance and usability for library users. The thesis presents and evaluates this service, some improvements are suggested. It is found out that this kind of virtual reference service is efficient and is a very good solution for one-man-library, as the number of received e-mails is rising. e-mails reference service digital reference service university libraries library users masters thesis Montenegro true false false [T. Tomić] Angleški jezik Angleški jezik Magistrsko delo/naloga 2015-09-08 17:15:15 2015-09-08 17:15:15 2022-08-01 15:53:16 0000-00-00 00:00:00 2012 0 Ljubljana 2012 Ljubljana 72 f. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 025.5:37(497.16)(043) 50188642 RAZ_Tomic_Tamara_i2012.pdf RAZ_Tomic_Tamara_i2012.pdf 1 C110F1EC026D54D7E6F7A0EEAA890E09 9769a0212fbfeb7f18bdb8476024f303272c706bc8dd18400403bdb3f481d03c 78c715bb-a1a8-11eb-a523-00155dcfd717 20.500.12556/rul/a2bf4e6b-9308-412f-8556-3c99a0935db9 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=72281 Filozofska fakulteta 0 0 0